Senior Manager - Access Network Operations

Role overview

Operations and team leadership

• Lead global access network operations, ensuring high availability and adherence to service level agreements.
• Direct critical incident response, root cause analysis, escalation, and communications; oversee network changes and migrations.
• Conduct post-incident reviews, close resilience gaps, resolve chronic issues, and implement preventive measures.
• Lead and mentor approximately 15 senior network analysts through coaching, performance development, and succession planning.

Modernization and planning

• Champion SRE transformation, automation, observability, proactive incident detection, remediation, and AI-assisted operations.
• Integrate emerging technologies such as AI agents, intelligent alerting, and predictive analytics with engineering and technology teams.
• Maintain runbooks and operational documentation; plan network refreshes, SD-WAN expansion, and infrastructure upgrades.
• Represent operations in executive discussions and report metrics, risks, and transformation progress.

Required qualifications

• Six to eight years of enterprise network operations experience, including two to four years in leadership or senior technical management.
• Experience driving modernization and automation initiatives, including infrastructure automation, orchestration, or AI-assisted operations.
• Strong SRE understanding of runbooks, automation, observability, and metrics-driven operations.
• Hands-on knowledge of routing and switching, BGP, OSPF, HSRP, STP, VRF, layer 2/3 protocols, SD-WAN, Aruba wireless, ClearPass, remote access/NAC, Wi-Fi, and ATM networks.
• Critical incident management, root cause analysis, and high-pressure communications experience.
• Experience managing technical operations teams of 15 or more with accountability for SLAs, metrics, and deliverables.

Preferred qualifications

• CCNP, CISSP, or another relevant network certification.
• Familiarity with Python, Ansible, or Bash; hands-on orchestration, AI agent, or intelligent alerting experience.
• Experience leading cross-functional transformation or infrastructure modernization programs.

Rewards

• RBC offers competitive compensation, bonuses, and flexible benefits, along with career advancement and professional development opportunities.

Work location

• The posting lists an RBC Centre office address in Toronto.