Senior Manager - Access Network Operations
Role Overview
Lead RBC's mission-critical access network operations and modernization across branches, campuses, remote home offices, ATMs, Wi-Fi, and global WAN/SD-WAN connectivity.
The role balances operational stability with SRE, automation, and AI-assisted operations improvements.
Key Skills for This Role
Full Job Posting
Role overview
Lead RBC's mission-critical access network operations and modernization across branches, campuses, remote home offices, ATMs, Wi-Fi, and global WAN/SD-WAN connectivity.
The role balances operational stability with SRE, automation, and AI-assisted operations improvements.
Operations and incident management
- Maintain availability and SLAs across global access network infrastructure.
- Direct critical incident triage, root cause analysis, escalations, and communications.
- Oversee changes, migrations, and technology refreshes; conduct post-incident reviews and resolve resilience gaps and recurring issues.
Team leadership
- Lead and mentor approximately 15 Senior Network Analysts, supporting coaching, performance development, succession planning, and team capability.
- Represent the team in vendor calls, implementation planning, cross-training, and strategic technology discussions.
Modernization and planning
- Champion SRE, automation, observability, proactive detection and remediation, and AI-assisted operations.
- Partner on AI agents, intelligent alerting, and predictive analytics; maintain standards, runbooks, and documentation.
- Develop operational strategies and contribute to network refresh, SD-WAN expansion, and infrastructure upgrade planning.
- Represent operations in executive discussions and report metrics, risks, and transformation progress.
Required experience and skills
- 6–8 years in enterprise network operations, including 2–4 years in leadership or senior technical management.
- Proven modernization and automation experience; strong SRE knowledge of runbooks, automation, observability, and metrics-driven operations.
- Hands-on access network knowledge including routing and switching, BGP, OSPF, HSRP, STP, VRF, L2/L3 protocols, SD-WAN, Aruba wireless, ClearPass, Wi-Fi, and ATM networks.
- Critical incident management, root cause analysis, and high-pressure communication experience.
- Experience managing 15+ technical operations staff with accountability for SLAs, metrics, and business deliverables.
Preferred qualifications
- CCNP, CISSP, or another relevant network certification; Python, Ansible, or Bash familiarity; orchestration, AI agents, or intelligent alerting experience; and cross-functional transformation leadership are advantageous.
Benefits
- RBC describes competitive compensation, bonuses, flexible benefits, career advancement, and professional development opportunities.
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