Senior Executive – In Unit Services

About This Role

Job Purpose

The Senior Executive is responsible for overseeing and ensuring the efficient execution of daily operational activities by coordinating teams, vendors, and workflows to achieve timely service delivery in line with SLAs and organizational standards. The role focuses on monitoring performance, ensuring compliance, resolving operational issues, and driving continuous improvement to enhance efficiency, service quality, and customer satisfaction.

Key Accountabilities

Work Plan

• Plan and execute daily operational activities to ensure efficient service delivery in line with SLAs and organizational standards.
• Coordinate with internal teams and vendors to ensure timely completion of maintenance and service tasks.
• Monitor workflow execution to ensure adherence to schedules, processes, and quality standards.
• Support resource planning and allocation to meet operational requirements effectively.
• Track and monitor key performance indicators and ensure timely reporting of operational progress.

Supervision

• Supervise day-to-day operations to ensure compliance with service standards and procedures.
• Conduct regular site inspections to maintain quality, safety, and service excellence.
• Ensure proper grooming, uniform, and professional appearance standards are followed.

Workload Review

• Review manpower allocation regularly to match operational requirements.
• Ensure fair and balanced distribution of workload across teams.
• Identify manpower gaps and support adjustments when required.
• Monitor team productivity and ensure timely completion of tasks.
• Coordinate with supervisors to manage staffing based on daily workload.

Operations

• Monitor daily operations to ensure services are delivered as per SLAs, KPIs, and company standards.
• Carry out routine inspections and ensure timely resolution of issues to maintain service continuity.

Reporting

• Submit regular reports to the line manager on weekly and monthly operational performance.

Qualifications, Experiences, Skills

Minimum Qualifications and Knowledge:

• Bachelor’s degree in Mechanical Engineering
• Arabic Speaker

Minimum Experience (number of years):

• At least 6 - 8 years of experience in In Unit Services/ Maintenance

Job-specific Skills/Complexity:

• Strong understanding of operational processes, SLA/KPI management, and service delivery standards.
• Ability to coordinate teams and vendors to ensure smooth and efficient daily operations.
• Strong problem-solving skills for timely resolution of operational issues.
• Good planning and organizational skills to manage workload, resources, and performance monitoring effectively.

Core Competencies:

• Strong execution focuses with ability to deliver operational targets and ensure service excellence.
• Excellent coordination and communication skills for managing teams and vendors.
• Analytical and problem-solving skills to identify issues and drive timely operational resolutions.
• Strong planning and organizational abilities to manage priorities, resources, and daily operations effectively.

Additional Requirements

• Valid UAE driving license