Senior Enterprise Resources Planning Consultant

About the role

Production support and issue ownership

• Provide first-line functional support for Oracle Fusion Finance and Projects, triage incidents and service requests, investigate issues, and coordinate fixes with technical teams and vendors.
• Keep users and management informed until issues are resolved or stable workarounds are in place.
• Maintain issue logs with owners and target closure dates, follow up actions, escalate blockers, and prepare root-cause summaries and closure notes.

Team and business support

• Guide the application team on troubleshooting and ticket reviews, mentor junior team members, and help standardize support responses.
• Create and maintain runbooks, FAQs, and knowledge articles; coordinate workload during month-end, year-end, and major releases.
• Translate business issues into support cases and resolution options, support Finance, Projects, and Procurement operations, and validate fixes with users before closing tickets.

Oracle functional and technical coverage

• Support General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Fixed Assets, Expenses, Financial Reporting, Project Costing, and Project Budgets.
• Support approval workflows, roles and security, data reconciliation, and functional configuration.
• Support integrations with Microsoft Dynamics CRM, Yardi, Unifier, and banking platforms; investigate failed transactions, interface errors, and data mismatches.
• Use or support OTBI, BI Publisher, and Smart View for issue analysis; track SLA performance and recurring issue trends.

Qualifications and experience

• Bachelor's degree in Business, Computer Science, Information Systems, Accounting, Finance, or a related discipline.
• Hands-on production support experience with Oracle Fusion Financials and Projects, and a strong record in incident, service request, problem, and escalation management.
• Experience with month-end and year-end finance operations, project accounting issues, Oracle Support, managed service providers, technical teams, and enterprise application integrations.
• Exposure to OTBI, BI Publisher, Smart View, approval workflows, roles and security, and data reconciliation is listed; EPM, FCCS, and TRCS are an additional advantage, and Fusion AI Studio exposure is preferred.

Skills and certifications

• Strong troubleshooting, analytical, follow-up, and ownership skills; ability to turn business issues into support actions, evidence packs, and resolution plans.
• Understanding of ITSM, SLA management, change control, access control, and support governance; clear communication and skill in operational reports, knowledge articles, runbooks, and support documentation.
• Fluent English is required; Arabic is an advantage. ITIL certification is preferred, while PMP or Oracle Fusion certification is an advantage.