Senior Engineer - Cloud & Infra Management

Role overview

Device engineering responsibilities

• Architect and manage Windows and macOS devices end to end using Intune MDM.
• Deploy and maintain software and operating-system patches using Windows Autopatch and Mac DDM policies.
• Handle enrollment issues using Autopilot, Apple ADE, and related tools.
• Create and deploy custom configurations, including OMA-URI and mobile configuration files.
• Automate endpoint operations and remediations using PowerShell, Bash, and other scripting tools.
• Package and deploy Win32, MSIX, PSADT, and PKG applications using tools including Jamf Composer and Apple VPP.
• Maintain SOC 2-aligned device security posture and apply endpoint security policies.
• Handle escalations from L1 and L2 teams for Windows and macOS devices.
• Drive large-scale automation using Intune Graph API and Azure Runbooks.
• Version-control deployed applications and policies in Azure DevOps.

Required skills

• Expertise in Intune MDM and familiarity with core Entra identity and Microsoft 365 concepts.
• Windows and macOS application packaging experience.
• Experience with global print infrastructure using SaaS tools such as PrinterLogic.
• Device enrollment and offboarding using Windows Autopilot and Apple ADE/ABM.
• Scripting expertise in PowerShell, Bash, and Python.
• Expertise creating custom Windows and macOS configurations and advanced OS troubleshooting.
• Familiarity with DNS, DHCP, LAN/WAN, subnets, VPN, and split tunneling.
• Endpoint security experience including EDR sensors, ASR rules, MDE scan policies, disk encryption, and SmartScreen.
• Experience using ServiceNow and Jira for ticket management.
• Mandatory skills listed: Exchange on-premises/hybrid, Google Workspace, Intune, Microsoft 365 products, and Windows Server.

Additional useful skills

• Good-to-know experience includes signing custom PKGs with Apple Developer certificates, Jamf Pro, Linux, Android, iOS, WVD/Cloud PCs, and virtualization technologies.

Customer and operational focus

• Resolve escalated incidents promptly, minimizing business impact and supporting a positive end-user experience.
• Develop and improve knowledge-base articles and operational documentation for known issues, procedures, and best practices.
• Communicate professionally with end users, stakeholders, and cross-functional teams.
• Own run and build activities in the End User Devices domain, drive service improvements, manage risks, and maintain platform stability, security, and compliance.
• Serve as an endpoint technology subject-matter expert, provide technical guidance, and mentor L1 and L2 support teams.