Senior Director, Web
Role Overview
The Senior Director, Web is responsible for enterprise-wide execution and operational excellence of all branded guest-facing web platforms across the full guest journey.
This role leads the build aspects of Product Management, UI/UX Design, Experimentation, Front-End Engineering, and Web Platform Technology supporting acquisition/awareness, vacation booking, pre-cruise, post-cruise, and account management experiences across all NCLH brands.
The Senior Director is accountable for translating stakeholder-defined product priorities into high-quality, scalable, reliable, and high-performing web solutions through disciplined execution of the software development lifecycle (SDLC).
This role oversees budgets, planning, stakeholder alignment, and delivery of projects, enhancements, experiments, and maintenance initiatives while managing a hybrid model of internal teams and managed service provider (MSP) partners.
This leader ensures innovation, scalability, performance optimization, and measurable business value across web properties while driving AI adoption and future AI product integration within the web ecosystem.
This role consults to and understands, but does not own, website product strategy, prioritization, or commercial performance metrics, and is accountable for delivery excellence, technical integrity, platform performance, release predictability, and operational stability of web platforms.
This role owns “how” web solutions are delivered — not “what” is prioritized or the commercial performance of those solutions.
Full Job Posting
QUALIFICATIONS
- DEGREE TYPE:
- Bachelor's Degree
- FIELD(S) OF STUDY:
- Computer Science, Engineering, Information Systems, Business Administration, Digital Media or Related Field. Master’s Degree preferred
- Minimum of 10+ years of progressive experience in technical product management, web application development, AI/LLM, and/or technology leadership.
- Minimum of 6+ years of senior leadership experience managing managers and cross-functional digital teams.
- Experience leading enterprise-scale applications supporting large user bases across multiple brands or business units.
- Experience managing hybrid delivery models (internal teams and external vendors/MSPs).
- Experience overseeing budgets, financial forecasting, and vendor contracts.
- Experience integrating applications with complex enterprise systems and APIs.
- Experience leading experimentation frameworks, personalization platforms, and digital optimization initiatives.
- Experience in hospitality, travel, cruise, gaming, or consumer-facing digital ecosystems.
- Experience supporting distributed or high-availability ecommerce platforms.
- COMPETENCIES & SKILLS
- Strong enterprise leadership and executive presence.
- Proven ability to drive operational excellence across complex digital portfolios.
- Deep understanding of Agile delivery models, SDLC governance, and release management.
- Strong financial acumen including budget oversight, forecasting, and portfolio investment management.
- Experience leading hybrid internal and MSP/vendor delivery models.
- Solid technical fluency across enterprise web platforms, integrations, cloud environments, and performance standards.
- Data-driven mindset with familiarity in experimentation and optimization frameworks.
- Understanding of AI/LLM capabilities and their application within digital platforms.
- Strong organizational leadership, talent development, and succession planning capabilities.
- Excellent communication and stakeholder alignment skills.
- CERTIFICATIONS & LICENSES
EXPERIENCE
- Experience implementing or scaling AI-driven capabilities within digital products preferred.
- Preferred:
- Relevant certifications in product management, Agile methodologies, digital strategy, AI/ML, cloud technologies, SEO/AEO, accessibilities, or web performance optimization preferred but not required.
- ABOUT NCLH Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year. LEARN MORE ABOUT OUR COMPANY: At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises
- New Releases EQUAL OPPORTUNITY EMPLOYER It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Preferred Qualifications
- Computer Science, Engineering, Information Systems, Business Administration, Digital Media or Related Field. Master’s Degree preferred
- Experience implementing or scaling AI-driven capabilities within digital products preferred.
- Relevant certifications in product management, Agile methodologies, digital strategy, AI/ML, cloud technologies, SEO/AEO, accessibilities, or web performance optimization preferred but not required.
About Norwegian Cruise Line Holdings
Global operator of multiple cruise line brands.
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