Senior Director, Media Operations

But our success starts with our people.

Our commitment to our people has earned recognition as one of the nation's best workplaces, including

• Inc. Best Places to Work (2025, 2026)
• Great Place to Work Certified (2024)
• Fortune Best Workplaces for Women (2024)
• Fortune Best Medium Workplaces (2024)
• Fortune Best Consulting & Professional Services Workplaces (2024)
• Business Intelligence Group Best Places to Work (2023)

Our Values

Description

Responsibilities

• Own delivery standards and the repeatable service model across activation pods and retailers, including the service blueprint, RACI by client tier, stage-gated onboarding, and what we deliver at what scope
• Own the rollout and implementation of internal and external programs and products: build adoption goals and milestones, identify key stakeholders and roadblocks, equip and train the working team, track implementation through KPIs, and proactively remove barriers to scaling
• Build, lead, and develop the Operations team, including those who support the operating rhythm inside each activation pod (workflow, accountability, and client goal tracking), and create clear career paths as the organization scales
• Support capacity and resourcing, tracking who works on what against revenue, surfacing capacity risk before it reaches a client, and reporting on profitability and scope governance, giving function owners the visibility to make resourcing decisions
• Oversee centralized team for auditing, onboarding, and activation support
• Own workflow tooling and standard operational analytics, dashboards, and templates (capacity, profitability, scope, delivery health, and workflow), with workload visibility in Monday.com, to reduce manual effort and create greater consistency and scale. Performance analytics sits outside this role
• Lead AI enablement by creating and deploying AI skills and workflows that reduce manual work across retailer APIs, Skai, and reporting, and train the team to use them
• Build and run training and enablement, including role profiles, and project-manage retailer and industry readouts, with content owned by partner and functional leaders
• Partner with the media leaders and client leads to align Operations priorities with client needs, resourcing, and delivery
• Manage the Operations budget, support vendor and platform joint business plans, and investment cases for resources

Requirements

• 10+ years of experience in operations, strategic planning, product, or program management, with direct experience in a media or agency environment and a strong understanding of its service model
• 7+ years of experience leading project managers or a PMO, including workflow, RACI, and stage-gate processes
• 5+ years of leadership experience, with a track record of building and scaling teams and influencing cross-functional partners
• Proven track record of creating adoption goals, and the ability to design and roll out standard ways of working across multiple teams and client accounts
• Strong business acumen, including capacity and resource planning, forecasting, and budget management
• Excellent written, verbal, and presentation skills, including comfort presenting to senior leaders and clients
• High level of ownership, curiosity, and a solution-oriented mindset, with success leading a distributed, remote team
• Proficiency in Microsoft Office (Excel, PowerPoint, Word), BI Platforms, and workflow tools such as Monday.com, with hands-on experience using LLMs to build AI skills and automated workflows

Preferred

What We Offer

• Harvest Group understands that investing in our people and culture are vital to successfully attracting and retaining top talent. Our goal is to offer competitive compensation and benefits packages to all employees. Each year, we invest time to research and evaluate how our packages line up with the latest market dynamics.
• We carefully consider a wide-ranging list of factors to determine compensation, including but not limited to level of job-related experience, knowledge, skills, location, etc. Base pay is just one component of the total compensation and benefits package.
• The national hiring range for the Sr. Director position is $175,000 - $200,000/annually. Additionally, this position is eligible to participate in our bonus program.
• Our robust benefits package was created to help support employees physically, financially, and emotionally through life's big milestones and in your everyday life. Benefits include but are not limited to Medical, Dental, Vision, 401K, PTO, Charitable Gift Matching Program, Volunteer Hours, and more!
• Our heart at Harvest is to provide and maintain a work environment that fosters diversity, inclusivity, authenticity, mutual respect, professionalism, and growth. Harvest Group is an equal opportunity employer that does not discriminate on the basis of race, creed, color, religion, age, marital status, familial status, national origin, ancestry, disability or handicap, sexual orientation, gender identity or expression, veteran status, and any other characteristic protected by applicable federal, state, or local laws.