Senior Developer, Microsoft Dynamics 365 CRM

Role overview

Key responsibilities

• Lead design, configuration, customization, and implementation of Dynamics 365 CRM solutions aligned with business requirements.
• Develop, test, and deploy custom solutions using C#/.NET plugins, custom workflow activities, JavaScript, and the Dynamics 365 SDK.
• Build forms, views, dashboards, business rules, workflows, and business process flows to automate processes and improve user experience.
• Integrate Dynamics 365 with enterprise systems using REST/SOAP APIs, web services, Azure Logic Apps, Azure Functions, and Azure Service Bus.
• Lead CRM solution architecture in line with enterprise architecture standards.
• Configure security roles, business-unit hierarchies, and data management, and tune system performance.
• Support system upgrades, patching, and migration activities.
• Conduct code reviews, manage version control, enforce development standards, and prepare technical documentation and release notes.
• Mentor junior team members and collaborate with business analysts, functional teams, project managers, and Microsoft partners.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• At least 5 to 7 years of hands-on Microsoft Dynamics 365 CRM / Customer Engagement experience, online and/or on premises.
• Experience delivering at least one full-lifecycle Dynamics 365 CRM implementation.
• Proficiency in C#/.NET, JavaScript, Visual Studio, plugin development, and the Dynamics 365 SDK.
• Hands-on experience with Azure Logic Apps, Azure Functions, Azure Service Bus, and Azure DevOps.
• Knowledge of REST/SOAP APIs, web services, enterprise integration patterns, SQL Server, T-SQL, and database design.
• Experience with Git/Azure DevOps, CI/CD pipelines, and release management; knowledge of Agile/Scrum and ITIL.
• A listed Microsoft Dynamics 365 or Power Platform certification, or equivalent, is required.
• Banking, financial services, or government/regulatory experience is strongly preferred; Power Platform experience is an advantage.
• Excellent written and spoken English.

Benefits

• Opportunity to work on a high-profile CRM platform for a leading government financial institution.
• UAE employment visa and medical insurance.
• Long-term engagement with growth opportunities through GSS Tech Group.

Compensation

• Competitive monthly compensation.