Senior Customer Success Manager
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Key skills for this role
About the Role
About the role As Lean scales into a multi-product, verticalized GTM organisation, we re hiring a Senior Customer Success Manager (CSM) to anchor and scale our Trading & Gaming.
Key Skills for This Role
Full Job Posting
About The Role
As Lean scales into a multi-product, verticalized GTM organisation, we re hiring a Senior Customer Success Manager (CSM) to anchor and scale our Trading & Gaming vertical alongside the VP of GTM Trading & Gaming.
This role owns the post-sale lifecycle, expansion strategy, and operational success of Lean s largest and most complex customers across the UAE and KSA;including brokerages, crypto exchanges, trading platforms, gaming operators, wallets, and high-frequency transaction businesses.
You will work hand-in-hand with the VP of GTM Trading & Gaming as the senior CS counterpart: translating GTM strategy into execution, ensuring customers activate, scale, and expand their use of Lean s infrastructure.
This is a commercial CSM role with direct ownership of retention, expansion, and long-term account health in one of Lean s most dynamic, high-throughput verticals.
What you ll own
Strategic Account Ownership
- Own the relationship for Lean s largest trading and gaming customers, from onboarding to renewal, and multi-product expansion.
- Partner internally on account strategy, expansion planning, and prioritisation of high-impact opportunities.
- Identify and drive upsell/cross-sell opportunities across instant funding, instant and verified withdrawals, recurring payments, wallet top-ups, and stablecoin rails.
Operational Excellence
- Lead complex onboarding and activation journeys across high-frequency, latency-sensitive use cases (e.g., trading deposits, instant withdrawals).
- Ensure customers are operationally ready across deposits and withdrawals withdrawal flows, success rates, reconciliation, KYC/AML and regulatory specific constraints
- Proactively manage risks related to traffic spikes, payment failures, or regulatory changes.
Gtm Vertical Influence
- Serve as the voice of trading and gaming customers internally, influencing product, engineering, and roadmap decisions based on real operational needs.
- Contribute to vertical playbooks, best practices, and repeatable CS motions for Trading & Gaming.
Executive Stakeholder Management
- Build trusted relationships with C-Level, product leaders, payments & compliance teams.
- Lead business reviews, tying Lean s impact directly to conversion rates, funding speed, user retention, and revenue growth.
- Act as a strategic advisor, helping customers optimize payment experiences that directly impact their core business metrics.
Cross-Functional Gtm Partnership
- Work in lockstep with Account Executives, Solution Engineers & RevOps
- Help define what great looks like for CS in a real-time, high-performance infrastructure vertical.
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