Solution Engineer

Overview

• What you ll do
• Build strong working knowledge of Lean s products, APIs, and common integration patterns, and apply that knowledge to support client implementations.
• Troubleshoot integration and API issues independently in standard cases, and escalate effectively when problems are ambiguous or high risk.
• Support high-quality implementations by following established best practices, preparing clients well, and helping drive reliable launches.
• Understand client goals, constraints, and use cases, ask thoughtful questions, and tailor technical guidance to their context.
• Understand how technical work connects to client value, adoption, and commercial outcomes, and support opportunities that improve usage.
• Communicate clearly and professionally with clients, simplify technical concepts, and keep them informed throughout implementation.
• Take ownership of assigned workstreams, follow through reliably, and contribute to successful client launches and adoption.
• Notice signals for expanded client needs or product usage and surface relevant opportunities to Sales or CSM.
• Keep Salesforce, Slack, Notion, and other internal tools up to date with progress, decisions, and next steps for assigned work.
• Manage workload effectively, follow implementation plans, meet deadlines, and help keep launches on track.
• Work effectively with Sales, Product, Engineering, CSM, and Support to resolve dependencies and move client work forward.
• Share useful learnings, contribute to internal documentation, and support teammates when helpful.
• What you ll bring
• 3+ years in Solutions Engineering, Pre-sales Engineering, Solutions Consulting, Implementation, or a similar client-facing technical role, ideally in SaaS or API-first environments.
• Comfortable working with REST APIs, reading technical documentation, debugging integration issues, and guiding clients through implementation.
• Excellent written and spoken English; Arabic is required.
• Highly accountable, organized, and proactive; able to manage multiple workstreams, communicate clearly, and adapt quickly in a fast-moving environment.
• Familiarity with payments, fintech, or bank integrations is a plus.
• NB.
• While we think the above experience could be important, we re keen to hear from people that believe they have valuable experience to bring to the role.
• If you identify with the team and mission, but not all of our requirements, then please still apply!!