Senior Coordinator Digital

About the role

Key responsibilities

• Drive adoption and performance of digital solutions across the Area to achieve agreed targets across countries and relevant customer segments/verticals.
• Own digital performance reporting end-to-end: deliver accurate, timely, standardized reports; translate data into actionable insights; prepare monthly country performance summaries and support regular management reviews; continuously improve reporting processes.
• Act as the Area focal point for digital product troubleshooting: coordinate resolution with relevant stakeholders, identify root causes and recurring patterns, drive sustainable fixes, and ensure follow-through until issues are fully resolved and recurrence is reduced.
• Plan and coordinate internal and external training activities: manage logistics and communications, capture feedback, and ensure structured pre-/post-training follow-up to improve effectiveness.
• Take ownership of assigned digital products/initiatives: develop and execute action plans, target priority customers, monitor performance, and continuously optimize based on results and feedback.
• Serve as the link between Area countries and regional digital/product stakeholders: consolidate market/customer feedback, ensure alignment on priorities, and support rollout of new or enhanced digital solutions while maintaining brand consistency.

Qualifications

• University degree (or equivalent) in Business, Logistics/Supply Chain, Data/Analytics, IT/Digital, or a related field.
• 3+ years’ experience in a commercial, customer-facing, digital adoption, or performance steering role (shipping/logistics preferred).
• Strong analytical and reporting skills, with the ability to translate data into clear insights, root causes, and actionable recommendations.
• Demonstrated ownership and initiative: able to work independently, think ahead, and drive outcomes beyond assigned tasks.
• Proactive mindset with willingness to improve processes and bring new ideas
• Strong stakeholder management and coordination skills across countries and functions (Sales, Customer Service, regional product/digital teams, IT/support), with consistent follow-through.
• Excellent communication and facilitation skills (written and verbal), able to engage internal teams and customers and support enablement activities across segmented verticals.