Senior Client Program Coordinator - Middle East

About This Role

Client Senior Program Coordinator (Middle East) Location: Dubai or Abu Dhabi (Remote with travel across the Middle East)

Salary: 200,000 AED annually (approx. $55,000 USD)

Position Summary The Client Senior Program Coordinator (CPC) serves as a key member of Wall Street Prep's Operations team, supporting both the Program Management and Account Management functions. The CPC plays a central role in guiding clients through onboarding, program delivery, and renewal processes to support revenue growth and exceptional client experiences.

This role is responsible for coordinating the logistics and operational execution of our training programs while helping to build strong relationships with client accounts across corporate, public, certificate, and university verticals.

The CPC must thrive in fast-paced, high-stakes environments that require creativity, initiative, and strong problem-solving skills. The role offers the opportunity to work closely with senior leaders at Wall Street Prep as well as decision-makers at leading investment banks, private equity firms, and Fortune 500 companies.

This role is based remotely in Dubai or Abu Dhabi and requires regular travel to client locations throughout the Middle East to support program delivery.

Key Responsibilities Client Program Management

• Roughly 25-50% of clients the SCPC will manage and work on directly with an Account Manager to oversee all logistics items listed above, without a Program Manager involved
• Create and maintain program logistics trackers and documentation, ensuring accuracy and completeness throughout program execution
• Continuously update program logistics based on inputs from Program Managers (PMs) and clients
• Manage instructor travel logistics end-to-end, including booking, tracking costs, and ensuring completion of required arrangements
• Monitor travel budgets for clients with cost caps and flag overruns to Finance for review and approval
• Create, update, and manage program surveys and compile final results reports
• Assign and manage Poll Everywhere and Zoom accounts, ensuring accurate setup for each program
• Prepare Zoom welcome materials and resources to share with clients
• Schedule client and internal meetings as requested by Program Managers or Account Managers
• Develop first drafts of client kickoff presentations and program review decks
• Respond to operational "fire drills," implementing solutions related to logistics, travel, or virtual program delivery
• Maintain client program rosters and user access across systems including Dropbox and other internal tools
• Oversee online only clients, from setting up their online group to direct client support as needed
• Support ad hoc requests from corporate clients as needed

Regional Program Support

• Support programs primarily across the Middle East and broader EMEA region

• Respond to client and instructor inquiries during Middle East business hours before UK team members come online

• Travel to client sites to support the execution of in-person training programs, particularly during the launch of large programs

Operations & Cross-Functional Support

• Assist the Head of Department and senior leadership with special projects and operational initiatives
• Help document internal processes and create reporting materials or presentations as needed
• Support internal workflows such as exam submission and grading processes
• Contribute to the overall operational health of the business through proactive coordination and problem solving

Required Skills

• Demonstrated customer service or client-facing experience
• Strong organizational skills and exceptional attention to detail
• Ability to anticipate needs and plan ahead without prompting
• Excellent written and verbal communication skills
• Ability to build trust and credibility with clients through reliable service delivery
• Strong listening, negotiation, and presentation abilities
• Proficiency with Microsoft Excel and PowerPoint
• Ability to prioritize tasks in a fast-paced and evolving environment
• Strong collaboration skills and ability to work cross-functionally with operations, sales, and account management teams
• Ability to take initiative while appropriately escalating critical issues
• Passion for delivering best-in-class training experiences to financial services clients

Required Education & Experience

• Bachelor's degree from an accredited college or university

• 1–2 years of experience in program management, client services, operations, or project coordination

• Experience in financial services (investment banking, asset management, or private wealth management) is a plus

Work Environment

• Remote role based in Dubai or Abu Dhabi

• Regular travel required across the Middle East to support client programs

• Occasional work outside standard hours may be required to support global teams

Core Competencies Teamwork Collaborate effectively with colleagues and clients from diverse backgrounds.

Integrity Act with honesty and accountability in all professional interactions.

Accountability Honor commitments to clients and teammates by delivering consistently high-quality work.

Humility Remain open to feedback, continuous learning, and personal growth.

Results-Driven Focus on delivering measurable outcomes and high-quality client experiences.

Transparency Communicate openly and honestly with colleagues and clients.

What We Offer

• A fun, collaborative startup culture
• Unlimited PTO
• Full benefits package
• Home office setup stipend
• Values-driven leadership
• Opportunities for growth and expanded responsibilities in a fast-growing company

About Wall Street Prep Wall Street Prep (WSP) is the leading provider of financial services training solutions to the world's top investment banks and private equity firms.

Founded in 2004, WSP bridges the gap between academia and the real world by providing professionals with the practical skills needed to succeed in finance. Our training solutions include instructor-led programs delivered by industry practitioners as well as online self-study courses developed by subject matter experts.

Our clients include global investment banks, private equity firms, investment management companies, Fortune 500 corporations, and leading undergraduate and MBA programs.

Equal Opportunity Employer Wall Street Prep is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability,