Senior Business Development Representative

About This Role

locations Dubai, United Arab Emirates time type Full time posted on Posted Today job requisition id JR110579 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.What You’ll Do As a Business Development Representative, you will play a key role in driving new business growth across strategic accounts in North Africa. You will focus on building pipeline, engaging senior stakeholders, and partnering closely with Account Executives to execute targeted account strategies.* Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns

• Identify, research, and engage key decision-makers within enterprise and mid-market organizations
• Partner closely with Account Executives to execute account-based strategies and develop territories
• Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
• Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challenges
• Consistently generate qualified pipeline aligned with regional revenue goals
• Maintain accurate activity tracking, pipeline management, and reporting in Salesforce
• Meet and exceed KPIs related to meetings booked, pipeline creation, and conversion rates

What You Bring You are a driven, curious, and results-oriented professional with a passion for building pipeline and engaging customers.* 3–5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments

• Fluent in French (essential) and professional proficiency in English
• Strong understanding of North African markets and business culture
• Proven track record in outbound prospecting and pipeline generation
• Comfortable engaging mid- to senior-level stakeholders in complex organizations
• Excellent communication, organizational, and time-management skills
• Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools is a plus
• Currently based in the UAE

Why Genesys* Join a global leader in customer experience and cloud technology

• Be part of a high-growth region with strong market potential
• Competitive compensation with performance-based incentives
• Clear career progression within an international sales organization
• Collaborative, diverse, and inclusive team environment

#LI-MC1 If a Genesys employee referred you, please use the link they sent you to apply.About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military **and veteran status, and other protected characteristics.**Please note that recruiters will never ask for sensitive personal or financial information during the application phase.