Senior Business Analyst (Digital Financial Services / FinTech)

About This Role

About The Role We are seeking a Senior Business Analyst – Digital Financial Services to drive business analysis, product insights, and strategic initiatives across digital lending, payments, and financial inclusion platforms. The role will act as a critical bridge between business stakeholders, product teams, and technology functions to ensure the successful delivery of scalable, data-driven financial solutions.

The ideal candidate will possess strong domain expertise in digital finance, lending ecosystems, and mobile money platforms , with the ability to convert complex business needs into actionable requirements and optimized processes.

Key Duties & Responsibilities Business Analysis & Requirements Management

• Gather, analyze, and document business requirements for digital financial products and platforms
• Translate business needs into functional specifications, user stories, and process flows
• Conduct gap analysis and recommend scalable solutions aligned with business objectives
• Facilitate workshops and stakeholder discussions to refine requirements

Product & Financial Analysis

• Support the design and enhancement of:

• Digital lending products (nano loans, overdrafts, MSME financing)
• Payment systems and mobile money integrations
• Embedded finance and open banking solutions

• Analyze customer behavior, financial data, and market trends to inform product decisions
• Assist in financial modeling, pricing strategies, and product viability assessments

Process Optimization & Operations

• Map and optimize end-to-end business processes across the product lifecycle
• Identify inefficiencies in credit operations, onboarding, and transaction workflows
• Recommend automation and digitalization strategies to enhance operational efficiency
• Ensure alignment with regulatory, compliance, and risk management frameworks

Data Analysis & Reporting

• Define KPIs and track product and business performance metrics
• Perform data analysis to support decision-making, including:

• Conversion rates
• Customer acquisition and retention
• Product usage and financial performance

• Develop dashboards and reports for stakeholders and senior management

Stakeholder & Cross-Functional Collaboration

• Act as liaison between business, product, engineering, and operations teams
• Collaborate with external partners including FinTechs, mobile operators, and financial institutions
• Support integration initiatives with third-party systems and platforms

Project Support & Delivery

• Support project planning, execution, and delivery across multiple initiatives
• Work within Agile frameworks to ensure timely delivery of requirements and solutions
• Assist in UAT (User Acceptance Testing), validation, and post-launch analysis

Experience Requirements & Qualifications

• 6–10+ years of experience as a Business Analyst in FinTech / Digital Financial Services
• Strong exposure to:

• Digital lending and credit lifecycle
• Mobile money ecosystems and payment platforms
• Financial inclusion and underserved market segments

• Experience working across multiple geographies and regulatory environments is preferred

Technical & Functional Skills

• Strong expertise in:

• Business process modeling (BPMN, workflows)
• Requirement gathering and documentation tools
• Data analysis and reporting (Excel, BI tools, SQL preferred)

• Understanding of:

• Financial services regulations and compliance
• Credit scoring models and risk frameworks

• Familiarity with Agile/Scrum methodologies

Core Competencies

• Analytical Thinking & Problem Solving
• Stakeholder Management & Communication
• Data-Driven Decision Making
• Process Optimization & Digital Transformation
• Financial Product Knowledge

Education

• Bachelor's or Master's degree in Business, Finance, IT, or related field
• Certifications in Business Analysis (CBAP, PMI-PBA) or Finance are a plus