Senior Business Analyst

Role overview

Key responsibilities

• Analyze video-enabled systems and recommend system designs for business and clinical settings.
• Manage break-fix support for Microsoft Teams, Zoom, and traditional video conferencing rooms.
• Manage audiovisual and video collaboration system installation and commissioning.
• Develop processes, client support materials, manuals, and troubleshooting guides.
• Confirm user requirements, identify system concerns, and recommend upgrades or new systems.
• Perform preventive maintenance, test and clean equipment, and update operating software.
• Provide VIP training and support for virtual town halls.
• Administer interoperable solutions supporting clinical and business workflows and contribute to related integration initiatives.
• Consult on project development, implementation, and system operations; support and enhance existing applications and environments.
• Mentor colleagues and communicate technical information to varied audiences.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Telecommunications, an audiovisual field, or a related field.
• At least five years of AV industry experience managing enterprise-wide solutions.
• Related AV certifications are requested, with examples including CTS, CTS-D, QSC, Biamp, Kramer, Extron, and Crestron Technician.
• Experience with Health Information Management or Redevelopment projects is an asset.
• AV and video collaboration experience is required; AV/video collaboration project management experience is preferred.

Location and travel

• The position is based at Central City in Surrey, British Columbia.
• Regular travel within the Fraser Health Authority region is expected.

Compensation

• The stated salary range is CAD $38.88 to $55.89 per hour.

Benefits

• The employer describes a compensation and benefit package that includes comprehensive health benefits coverage.