Coordinator, Quality Improvement

Role overview

Quality improvement and patient safety

• Track and monitor site and program quality initiatives, including gaps identified through accreditation, patient-safety occurrences, and operating-procedure non-compliance.
• Coordinate standardized tools and resources for patient-safety review assessment, investigation, and resolution.
• Coordinate intake, assessment, reporting, documentation, and follow-up for safety incidents, claims, coroners' reports, and related legal documents.
• Attend confidential patient-safety reviews concerning patient or staff injury, practice concerns, risk management, and legal quality reviews.
• Respond to requests and provide data, findings, and study documents for QI and patient-safety assessments and investigations.

Coordination, training, and documentation

• Prepare materials for presentations, workshops, new employee and manager orientation, and QI training for leaders, employees, physicians, and patient representatives.
• Share information with QI colleagues and leadership and provide timely, consistent information to site leaders and physicians.
• Maintain websites, SharePoint sites, and shared drives so information is current and accessible to appropriate stakeholders.
• Review and contribute to QI policies, procedures, guidelines, tools, methods, strategic plans, and reports.
• Coordinate QI practices with Infection Control and maintain relationships with Professional Practice and internal clinical stakeholders.

Education and experience

• A diploma in business, adult education, health care, or a related field, plus three years of related healthcare-setting experience, including QI knowledge or coursework; an equivalent combination of education, training, and experience is accepted.

Professional and technical capabilities

• Broad knowledge of Canadian healthcare delivery practices and knowledge and/or education in QI principles and methodologies.
• Ability to work independently and in an integrated multiprofessional team environment.
• Proficiency in MS Office, including Excel quality charts and basic flowcharting in Word, Excel, or Visio.

Salary

• The stated salary range is CAD $29.88–$39.22 per hour.

Employment