Senior Business Analyst

Reporting to the IT Manager – Business Engagement, the Senior Business Analyst is responsible to help implementing technology solutions in a cost-effective way by determining the requirements of a project or user request, and communicating effectively with stakeholders, facilitators and business users to obtain their endorsement. The Senior Business Analyst will then help to conduct/ steer system test and user acceptance test, support the implementation and to conduct post-implementation review.

To work with business users to understand their business problems and translate that knowledge into a technical solution;

Document workflows and results of business analysis in the System Requirement Specification (SRS) and obtain sign-off from business users;

Demonstrated fluency in business processes and process differentiation;

Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing process;

Prepare test plan and test cases for User Acceptance Tests and End-To-End tests and if applicable coordinate and execute the tests;

Prepare training and user manual;

Facilitate the implementation of new system / service through training sessions, demos, development of appropriate documentation, and on-site system operation support where necessary;

Conduct post-implementation review with internal and external parties to identify areas of improvement for immediate or subsequent enhancement;

Assist in the routine system audits that include data reliability and integrity check as well as security control adequacy review of major computer applications as assigned by IT management;

Manage relationships and expectations with business users by developing a communication process to keep others up-to-date on project results.

Perform other duties as assigned by the direct supervisor.

Bachelor’s degree or above in in Business Analysis related subjects, Computer Science, Engineering, Business Administration or Commerce is preferred

Possess 5 years or more experience in analyzing and documenting complex business processes, sound knowledge in business application system or related field, and experience in supermarket business operation is a definite advantage

Good presentation and communication skills; possess highly systematic & analytical problem-solving ability; also be able to plan, organize and document complex system design activities and to configure systems to be consistent with company policies/procedure

Service oriented with good interpersonal and customer relations skills

Demonstrate initiative, flexibility and responsiveness in completing tasks

Certification, such as Business Analysis, Project Management or other designation relating to the application of IT in business operation/management is an asset

Bilingual is an advantage

Willingness to travel as required

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position and is not an exhaustive list of all duties, responsibilities, or qualifications required. The Company reserves the right to modify, add, or remove duties and to assign other responsibilities as business needs change, in compliance with applicable federal, state, and local laws. The Company will provide reasonable accommodation in accordance with applicable law. Compensation and benefits are determined based on factors such as education, experience, skills, qualifications, internal equity, and business needs, and are administered in compliance with applicable pay transparency and wage disclosure laws. Nothing in this job description alters the at-will employment relationship, creates a contract of employment, or guarantees employment for any specific duration.

5-day work week (Monday to Friday), 9:00am – 5:30pm (Actual working hours may vary slightly by department, depending on operational needs.)

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centers and Warehouse & Distribution are as safe as possible.

T&T Supermarket is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non-disqualifying physical or mental disability, or any other applicable characteristics protected by law.