Senior Business Analyst

The Opportunity

Core Responsibilities

• Understand business problems and translate them into technical solutions with business users.
• Document workflows and analysis results in System Requirement Specifications and obtain sign-off.
• Analyze and synthesize business requirements, including identifying patterns and conceptualizing processes.
• Prepare and coordinate user acceptance and end-to-end test plans and test cases.
• Prepare training materials and user manuals.
• Support system implementation through training, demonstrations, documentation, and on-site operation support when needed.
• Conduct post-implementation reviews and identify immediate or future enhancements.
• Assist with system audits covering data reliability, integrity, and security controls.
• Maintain communication with business users about project results and expectations.

Qualifications

• A bachelor’s degree in Computer Science, Information Technology, Business Analysis, or a related discipline is required.
• At least five years of experience analyzing and documenting complex business processes is required.
• Candidates should have sound knowledge of business application systems or a related field.
• Strong presentation, communication, systematic analysis, and problem-solving skills are required.
• Candidates should be able to plan, organize, and document complex system design activities.
• Fluency in spoken and written English is required.
• Supermarket business operations experience is an advantage.
• Business analysis, project management, or another relevant certification is an asset.
• Cantonese and/or Mandarin knowledge is an asset.

Benefits

• Performance bonuses are provided.
• Extended health, dental, and vision care are provided.
• Retirement benefits and life or accidental death and dismemberment insurance are provided.
• Paid vacation, sick, marriage, and bereavement leave are provided.
• Employees receive an in-store purchase discount and subsidized staff meals.

Schedule

• The schedule is generally five days per week from Monday to Friday, 9:00 a.m. to 5:30 p.m.
• Actual working hours may vary slightly by department based on operational needs.

Safety

• The employer maintains health and safety policies for stores, food processing and production centres, and warehouse and distribution operations.