Marketing Coordinator (CRM)

The opportunity

Responsibilities

• Coordinate uploading, maintenance, updates, and removal of marketing content across CRM and digital platforms; content creation is excluded.
• Maintain customer-facing content and support configuration of core marketing content within the CRM platform.
• Manage banners, campaign creatives, promotions, offers, and other digital marketing assets.
• Support campaigns across EDM, SMS, app push notifications, Electronic Shelf Labels, and digital platforms under senior-team guidance.
• Manage scheduling, content updates, version control, expiration, archiving, and retirement of marketing materials.
• Quality-check customer-facing content for accuracy, consistency, functionality, and brand alignment before publication.
• Coordinate campaign execution with Marketing, E-commerce, Merchandising, and IT teams.
• Maintain organized digital asset libraries and support process documentation, efficiency improvements, and system enhancements.

Qualifications

• Bachelor’s degree or college diploma in Marketing, Communications, Business Administration, Digital Marketing, E-commerce, or a related discipline.
• 0–2 years of relevant experience in marketing, digital marketing, content management, CRM, or e-commerce; relevant internship or co-op experience is encouraged for new graduates.
• Strong organization, time management, attention to detail, and written and verbal communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Basic understanding of digital marketing, promotional campaigns, and content management principles.
• CRM, CMS, or DAM platform familiarity; retail, grocery, or e-commerce experience; and bilingual English and Chinese (Mandarin and/or Cantonese) proficiency are assets.

Schedule

• Five-day work week, Monday to Friday, 9:00 a.m. to 5:30 p.m.; actual hours may vary slightly by department and operational needs.

Benefits

• Benefits include extended health and dental care, retirement benefit, life and AD&D insurance, paid vacation and specified leaves, a 10% in-store staff purchase discount, and subsidized staff meals.