Senior Business Analyst — Airline Reservation Systems (PSS)

Salary

Benefits

Experience Required

Fz-Ae-417

Key Responsibilities

• Act as the primary liaison between business stakeholders and technical delivery teams for all PSS-related initiatives.
• Own and prioritize the product backlog based on business value, customer impact, and technical feasibility.
• Gather, analyze, and document business requirements for reservation system enhancements and third-party integrations.
• Translate business needs into clear, well-structured user stories with testable acceptance criteria.
• Lead backlog grooming and refinement sessions with development and QA teams on a regular cadence.
• Collaborate closely with developers and architects to ensure proposed solutions meet functional and non-functional requirements.
• Perform impact analysis for new features, system changes, and PSS vendor releases before commitment.
• Run SQL queries against reservation, inventory, and booking datasets for validation, troubleshooting, and operational reporting.
• Monitor PSS performance and engage directly with vendors to drive timely resolution of production issues.
• Ensure all changes comply with airline operational requirements, IATA standards, and applicable industry regulations.
• Plan and support User Acceptance Testing, including scenario design, defect triage, and resolution coordination.
• Prepare release notes, product documentation, and stakeholder training materials for each delivery cycle.
• Facilitate communication between commercial, operations, IT, and external GDS/PSS vendor teams.
• Track post-release adoption and performance metrics, and feed learnings back into the backlog.
• Support roadmap planning by surfacing dependencies, risks, and opportunities across PSS modules.
• Maintain a single source of truth for reservation system business rules, workflows, and integration contracts.

Required Skills & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5–7 years of experience as a Business Analyst or Technical Product Owner working directly on airline reservation systems (PSS).
• Strong working knowledge of end-to-end airline reservation processes, including booking, ticketing, ancillary services, and post-departure flows.
• Hands-on proficiency with SQL for query execution, data validation, and analytical reporting.
• Practical familiarity with API integrations, XML/JSON messaging standards, and PSS interface design.
• Demonstrated experience operating in Agile/Scrum environments, owning a product backlog through delivery.
• Excellent stakeholder management and written communication skills, with the ability to translate between business and technical audiences.
• Exposure to Sabre, Amadeus, or comparable PSS platforms; CSPO or CBAP certification and any cloud/microservices familiarity considered a strong plus.