Senior Associate - Omnichannel Customer Experience
Role Overview
A Senior Associate – Omnichannel Customer Experience will join the Gulf team of a multinational pharmaceutical organization.
The role works with Marketing, Medical, PRA, and cross-functional stakeholders on customer-centric omnichannel strategies for healthcare professionals.
Key Skills for This Role
Full Job Posting
Role overview
A Senior Associate – Omnichannel Customer Experience will join the Gulf team of a multinational pharmaceutical organization.
The role works with Marketing, Medical, PRA, and cross-functional stakeholders on customer-centric omnichannel strategies for healthcare professionals.
Contract and employment
- The contract duration is 12 months.
- Employment is outsourced through Manpower Middle East.
Responsibilities
- Translate business objectives into measurable omnichannel plans with Brand Teams and improve engagement planning, measurement, and optimization.
- Maximize digital channels across brands, with consistent messaging and measurable impact.
- Lead Source of Authority partnerships and expand them into new HCP ecosystems and geographies.
- Manage related contracts, work orders, amendments, requests, purchase orders, and signed-copy archives.
- Ensure vendor risk, privacy, pharmacovigilance, and quality assessments meet procurement and compliance requirements.
- Track budgets, forecasts, invoices, service delivery, accruals, and cross-charging.
- Design segmented, personalized, automated customer journeys across digital channels.
- Analyze dashboards and engagement metrics and recommend campaign improvements.
- Maintain operational plan governance with Marketing, Medical, and PRA teams across relevant systems.
- Collaborate across customer experience, brand, medical, regulatory, and analytics teams on integrated engagement strategies.
Qualifications
- Bachelor's degree in Marketing, Business Administration, Communications, Pharmacy, Life Sciences, or a related field.
- At least five years of relevant experience; pharmaceutical industry experience is mandatory.
- At least two years in project management, brand management, or omnichannel campaign management is desirable.
- Vendor management, contracting, and purchase-order experience is desirable.
- Cross-functional teamwork, stakeholder management, communication, and interpersonal skills are required.
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