Senior Associate - Call Center (Outsource) Pipeline
Role Overview
Provide a high level of customer service and professional communication in a call-center role.
Key Skills for This Role
Full Job Posting
Role overview
Provide a high level of customer service and professional communication in a call-center role.
Responsibilities
- Maintain knowledge of departments, network, products, and services to answer customer queries accurately.
- Identify recurring problems and direct them for corrective action.
- Use systems for preauthorization, claims research, contract interpretation, and provider network status.
- Interpret client and provider contracts while speaking with callers.
- Support customer satisfaction and continually improve service delivery.
- Resolve complaints with minimal supervisor intervention.
Skills
- Customer service or call-center knowledge.
- Computer and software application navigation skills.
- Multitasking in a fast-paced environment and working under stress.
- Troubleshooting, problem-solving, and basic analytical skills.
- Follow-up, tactful conflict resolution, and professional communication skills.
Requirements
- Customer service or call-center knowledge.
- Working knowledge of personal computers and ability to navigate software applications.
- Ability to multitask in a fast-paced, changing environment and work under stress.
- Strong troubleshooting, problem-solving, and basic analytical skills.
- Strong follow-up skills and ability to resolve conflicts tactfully and professionally and diffuse irate callers.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Bupa Arabia
Manager - Outreach Engagement
Jeddah, KSA
Bupa Arabia is seeking a Member Outreach Manager to lead outreach, education, enrollment, and engagement for CareConnect health programs. The role manages a team, oversees consultation bookings and member follow-up, and
Senior Associate - SME Account Management (Pipeline)
Riyadh, KSA
Bupa Arabia is seeking an associate to sell insurance products to retail and SME customers using generated leads, while meeting sales, renewal, and collection targets. The role manages prospecting through agreement signa
Coop - Allocation Reconciliation & Invoicing
Jeddah, KSA
Bupa Arabia is seeking a candidate to support payment allocation, account reconciliation, and invoicing-related administration. The role also involves responding to customer payment queries and coordinating with sales an
Manger - Performance Analysis & Reporting
Jeddah, KSA
Bupa Arabia is seeking a manager to analyze performance data and deliver reporting that supports data-driven decisions and functional improvement. The role focuses on KPI analysis, root-cause investigation, stakeholder r
Coop - Actuarial
Jeddah, KSA
Bupa Arabia is seeking an entry-level actuarial contributor to support reserving, regulatory reporting, pricing, claims analytics, and automation under manager guidance. Applicants need a bachelor's degree in Actuarial S
Medical Specialist - Physiotherapy (Home Health Care)
Riyadh, KSA
Bupa Arabia is seeking a physiotherapy specialist to provide personalized assessment, treatment, and rehabilitation for patients receiving home health care. Candidates should have physiotherapy assessment and treatment-p
Manager - Healthcare Services
Jeddah, KSA
The employer is seeking a Manager - Healthcare Services to resolve escalated non-approved pre-authorization cases and restore member confidence. The role coordinates clinical reviews, member recovery, and cross-functiona
Senior Registrar - Internal Medicine
Jeddah, KSA
Bupa Arabia is seeking a Senior Registrar in Internal Medicine to assess and treat adult patients with acute and chronic conditions. The role requires an accredited medical degree, internal medicine residency, and SCFHS
Manager - Outreach Engagement
Jeddah, KSA
Senior Associate - SME Account Management (Pipeline)
Riyadh, KSA
Coop - Allocation Reconciliation & Invoicing
Jeddah, KSA
Manger - Performance Analysis & Reporting
Jeddah, KSA
Coop - Actuarial
Jeddah, KSA
Medical Specialist - Physiotherapy (Home Health Care)
Riyadh, KSA
Manager - Healthcare Services
Jeddah, KSA
Senior Registrar - Internal Medicine
Jeddah, KSA