Senior Account Manager

Overview

Key Responsibilities

• Manage and maintain relationships with key clients and corporate accounts.
• Serve as the main point of contact between the company and clients.
• Ensure high levels of customer satisfaction through excellent service and support.
• Coordinate with operations, finance, HR, and technical teams to address client requirements and operational concerns.
• Monitor account performance and ensure contractual obligations are fulfilled.
• Prepare and present reports, proposals, and account updates to management and clients.
• Identify opportunities for account growth, upselling, and additional services.
• Handle client complaints and resolve issues in a timely and professional manner.
• Conduct regular client meetings and site visits when required.
• Support contract renewals, negotiations, and service agreements.
• Track account receivables and coordinate with the finance department regarding outstanding payments.
• Maintain accurate records of client communications and account activities.
• Assist in preparing operational and business performance reports.
• Ensure compliance with company policies, procedures, and service standards.

Requirements and Qualifications

• Bachelor’s Degree in Business Administration, Marketing, Management, or related field.
• Minimum 5–8 years of experience in account management, client relations, or business operations.
• UAE experience in parking management, facilities management, hospitality, or service-related industries is highly preferred.
• Strong communication, negotiation, and interpersonal skills.
• Excellent problem-solving and customer service abilities.
• Ability to manage multiple client accounts and operational requirements.
• Proficient in Microsoft Office applications and CRM systems.
• Strong organizational and time management skills.
• UAE Driving License is preferred.

Preferred Skills

• Knowledge of parking systems, valet operations, and customer service management.
• Strong leadership and coordination skills.
• Ability to build long-term client relationships and maintain customer retention.
• Professional appearance and strong business communication skills.
• Ability to work under pressure and meet deadlines.

Experience

• Parking Systems: 5 years (Required)
• Account Manager: 5 years (Required)