Security Advisor II, Falcon Complete (Remote)

The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. The ideal candidate will demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.

What You’ll Do:

Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.

Provide Falcon Complete customers with recommendations that align to improved security.

Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.

Contact customers directly upon identification of misalignment with Falcon Complete standards.

Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.

Develop and provide customers with service reports and stats as requested.

Partner with internal teams to ensure customer satisfaction.

Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

What You’ll Need:

Customer empathy and ability to guide customers towards desired outcome.

Excellent customer-facing communication skills including verbal and written.

Partner with CrowdStrike teams to troubleshoot and resolve customer issues.

Adept in Windows, Linux, and MAC operating systems.

Experience or demonstrated knowledge of threat detection and incident response.

Bachelor's degree in Technology and/or Cybersecurity or relevant experience.

Bonus Points:

Incident Management and CSIRT operation

Change Management

Malicious Code: Detection and Response

Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).

Intrusion Detection and Response

Experience working with complex, sophisticated clients

Strong analytical capabilities and a desire to learn new things

Able to work across multiple teams to resolve customer issues and requests

Demonstrated experience as a security advisor or consultant

Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.

Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

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Benefits of Working at CrowdStrike:

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays for recharge

Paid parental and adoption leaves

Professional development opportunities for all employees regardless of level or role

Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work CertifiedTM across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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