Section Manager Digital Transformation

Role overview

Transformation and performance management

• Own the prioritized transformation roadmap and backlog; map processes and redesign workflows using approved digital solutions.
• Coordinate internal solutions for dealer assessment, network expansion, training, workflow approvals, management actions, and reporting automation.
• Evolve the sales dashboard and establish Power BI architecture, data models, workspace governance, deployment, refresh, and adoption standards.
• Define KPI standards and deliver executive, functional, dealer, and operational reporting, including trends, comparisons, exceptions, and action tracking.

Integration and technical product ownership

• Map systems, interfaces, data flows, ownership, and dependencies across platforms including Salesforce, SAP, Dragon, CRM, LMS, Power BI, and Microsoft 365.
• Define integration requirements, data mappings, business rules, refresh, authentication, monitoring, exception handling, and source-of-truth ownership.
• Translate business needs into BRDs, specifications, user stories, and acceptance criteria; coordinate feasibility, testing, UAT, go-live, and stabilization.
• Maintain system, architecture, data-flow, integration, dependency, and risk documentation.

AI, analytics, and governance

• Develop a governed AI roadmap and prioritize use cases such as forecasting, lead analysis, dealer insights, training analytics, and document intelligence.
• Evaluate AI and automation prototypes and coordinate approved scale-up with appropriate security, privacy, and human oversight.
• Lead analytics across sales performance, CRM and lead intelligence, dealer network development, and training.
• Maintain data governance for ownership, authoritative sources, KPI definitions, quality, access, security, retention, and lineage.

Delivery and stakeholder coordination

• Manage the solution lifecycle from problem definition and requirements through architecture, security review, integration, testing, training, go-live, and enhancement.
• Coordinate business functions, IT, regional teams, dealers, platform owners, and vendors; drive readiness, change, adoption, and benefit tracking.
• Provide management insights and support monthly and quarterly reviews using trusted data.

Education and experience

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Information Technology, Data Science, Business Analytics, Computer Engineering, or equivalent.
• Minimum 8 years of relevant professional experience, preferably owning enterprise-scale solutions in the listed transformation and technology areas.
• Automotive, dealer operations, CRM/lead management, automotive finance, financial services, or enterprise transformation experience is strongly preferred.

Technical capabilities

• Mandatory capabilities include Power BI, DAX/analytical modelling, SQL/SQL Server, dashboard architecture, KPI design, data modelling, APIs, integration architecture, data pipelines, ETL/ELT, data quality, Microsoft 365, Power Platform, Power Automate, SharePoint, and Azure ecosystem familiarity.
• Preferred technologies include Microsoft Fabric, Azure Data Services, Azure OpenAI/AI, AI Document Intelligence, LLM integration, Python, machine learning, CI/CD, DevOps, containerization, and data warehouse/lakehouse.
• Salesforce, SAP, CRM, DMS, and LMS integration experience and familiarity with Nissan systems such as Dragon are preferred.
• C#/.NET or equivalent enterprise development, web/API architecture, and enterprise application design are highly desirable.

Business and language skills

• Business understanding, commercial awareness, technical translation, executive communication, stakeholder management, project leadership, structured problem-solving, vendor management, change management, and user adoption skills are sought.
• Excellent spoken and written English is mandatory; Arabic is preferred but not mandatory.