Scheduler-Intermediate
Role Overview
Under general supervision, the scheduler provides scheduling and registration support to a clinic.
The role supports patients by telephone and through clinic registration, message management, referrals, and issue resolution.
Key Skills for This Role
Full Job Posting
Position Overview
Under general supervision, the scheduler provides scheduling and registration support to a clinic.
The role supports patients by telephone and through clinic registration, message management, referrals, and issue resolution.
Core Responsibilities
- Schedule appointments and maintain physician schedules and templates.
- Document patient messages, gather information, and prioritize requests by urgency.
- Enter referrals, coordinate interpreter services, and explain patient financial obligations.
- Verify and update registration and insurance information for new and established patients.
- Provide patient support and resolve questions or concerns when possible.
- Provide backup front-desk and call-center coverage when clinics are short staffed.
Required Qualifications
- High school diploma or GED.
- Three years of related experience.
- Proficient computer skills using Microsoft Office and database programs.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to prioritize messages based on urgency.
Preferred Qualifications
- Clinical experience is preferred.
Work Approach
- Ability to analyze information and use logic to coordinate work within schedule constraints.
- Ability to handle emergent requirements in a timely manner.
- Creativity and alternative thinking to develop ideas supportive of the UT Health Way.
Security and Infrastructure
- The position may require maintaining the security and integrity of UT San Antonio systems and infrastructure under Texas Executive Order GA-48.
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