Change Enablement, Analyst - Senior

Role overview

Responsibilities

• Analyze business-process and technology impacts with project teams and facilitate related process and application changes.
• Develop and execute enterprise application testing plans; administer test documentation, status reporting, and metrics.
• Coordinate tester orientation and project exit criteria and report on project tasks.
• Assess technology, process, and user-experience changes resulting from implementations and upgrades.
• Mentor team members on project implementation, testing, training, and change-management practices.
• Lead communications on enterprise projects, create plans, and distribute communications through digital channels.
• Maintain knowledge repositories and style guides, improve communications processes, and document change implementation.

Required qualifications

• Bachelor's degree in Organization Development, Business, Communications, Management Information Systems, or a related field.
• Strong working knowledge of change-management theory and methodologies such as ADKAR.
• Quality assurance ability in a business software application environment.
• Advanced knowledge of Microsoft Office, SharePoint, social media, blogs, and cloud-based applications.
• Project-management knowledge and experience, including managing multiple assignments and priorities.
• Technical writing and strategic messaging and communications experience.

Preferred qualifications

• Experience implementing change in operational or functional areas such as HR, Finance, or IT is preferred.
• CSTP and/or CCMP certification is preferred.