Medical Assistant-Intermediate

Role Overview

Clinical Responsibilities

• Take vital signs, give injections, perform simple diagnostic tests, collect specimens, sterilize and clean equipment, and maintain examination rooms.
• Obtain patient histories, chief complaints, medications, and allergies and document them in the electronic medical record.
• Perform point-of-care testing, document findings, and report results to the responsible registered nurse or provider.
• Report pertinent findings and necessary patient information to physicians or providers in a timely manner.

Administrative and Communication Duties

• Manage patient appointments according to physician schedules and clinic protocols.
• Answer patient messages and handle medication refill requests according to clinic policy.
• Prepare charts and provide requested test results, laboratory results, and medical records to physicians.
• Handle internal and external phone calls and transfer calls to appropriate departments.

Education and Qualifications

• High school diploma is required.
• Effective written and verbal communication skills are required.
• Analytical thinking is needed to coordinate work within schedule constraints and handle emergent requirements.
• Knowledge of EPIC software is required, and the role may require serving as an EPIC super user.
• The employee must meet all training and competency requirements.

Professional Expectations

• Supports the institution's mission, vision, and patient promise throughout interactions.
• Participates as an integral member of the interdisciplinary healthcare team to provide high-quality patient care.

Benefits Overview

• Employees working at least 20 hours per week with an appointment of at least 4.5 months may be eligible for benefits.
• Benefits include medical, dental, vision, disability, flexible spending accounts, retirement plans, paid time off, family leave, holidays, and discounts.