Scheduler and Coordinator

Role overview

Scheduling and operations

• Prepare daily and weekly schedules and allocate staff based on learner needs, availability, qualifications, and service requirements.
• Arrange learner assignments, staff replacements, schedule changes, and handovers; monitor attendance, cancellations, and absences.
• Resolve scheduling conflicts, arrange service coverage, and keep schedules accurate and communicated to relevant parties.
• Coordinate across Clinical, Admissions, Administration, HR, and other departments; follow up on pending matters and escalate urgent issues.
• Maintain scheduling records, trackers, documentation, and reports; track availability, utilization, absences, cancellations, and learner coverage.
• Communicate approved arrangements with therapists, LSAs, schools, and parents; manage scheduling inquiries and document changes.
• Update CRM and scheduling systems, identify recurring issues, and suggest practical improvements.

Qualifications and experience

• At least 2 years of experience in scheduling, operations coordination, workforce planning, or a similar position.
• A bachelor's degree or relevant qualification in Business Administration, Management, Healthcare Administration, or a related field is preferred.
• Healthcare, educational, school, clinic, or special needs center experience is advantageous.
• Experience using CRM platforms, scheduling applications, databases, and digital management systems.
• Good command of Microsoft Office, particularly Excel, Word, and Outlook.
• Excellent written and verbal communication skills in English.
• Able to manage multiple schedules, changing priorities, and urgent requests without compromising accuracy.

Skills and working expectations

• Previous experience with Classcard is a strong advantage.
• The role calls for sound judgment, independent working, initiative, and knowing when to escalate matters.
• Expected qualities include organization, time management, attention to detail, reliability, punctuality, accountability, and calmness under pressure.
• Maintain confidentiality, professionalism, effective communication, and respect for organizational procedures and management decisions.

What the employer offers

• Opportunity to work in a specialized educational and therapeutic environment.
• Collaborative multidisciplinary working environment and professional development opportunities.