SAP Vehicle Sales & Service Coordinator

Role Purpose

Vehicle Sales Operations

• Support the complete vehicle sales cycle in SAP, including quotations, sales orders, deliveries, and invoicing.
• Maintain vehicle master data, pricing structures, accessories, and sales packages.
• Assist in monitoring sales transactions and ensuring data accuracy.

Service & Workshop Operations

• Support service order processing, job card management, time entry, and service billing activities.
• Monitor workshop schedules, technician allocation, and service capacity utilization.
• Coordinate with service teams to ensure smooth operational workflows.

Customer Support

• Log, track, and follow up on customer complaints and service requests.
• Ensure timely resolution and closure of customer issues.

Sap & Business Support

• Provide first-line SAP user support for sales and service teams.
• Assist in preparing SOPs, user manuals, and training materials.
• Support end-user training and process improvement initiatives.
• Coordinate with internal stakeholders to gather and address business requirements.

Qualifications

• Bachelor's Degree or Diploma in Business Administration, Information Technology, Automotive Engineering, or a related field.

Experience

• 1–2 years of experience in SAP Sales and Service support.
• Experience within the automotive or commercial vehicle industry is highly preferred.
• Exposure to vehicle sales, workshop operations, after-sales service, or dealership environments.

Technical Skills

• Working knowledge of SAP ERP.
• Understanding of vehicle sales processes, service operations, and workshop workflows.
• Experience with master data maintenance and transactional processing in SAP.
• Good proficiency in MS Office applications.

Soft Skills

• Strong communication and interpersonal skills.
• Ability to work effectively with Sales, Service, and Operations teams.
• Good organizational and multitasking abilities.
• Customer-focused approach with strong attention to detail.
• About the company
• Welcome to Exclusive Talent Human Resource Consultancies Co., a leading Human Resource Agency based in the heart of Dubai.
• Specializing in staffing solutions across the Middle East, our agency excels in providing flexible temporary to permanent placement options tailored to diverse organizational needs.
• Covering major markets including Saudi Arabia, Qatar, and the UAE, Exclusive Talent offers a broad network of highly skilled professionals across various industries.
• Utilizing advanced AI technology, our agency efficiently matches candidates with the precise skills and qualifications required for each role.
• With expertise in recruiting at all levelsfrom entry-level positions to mid-management and C-suite rolesExclusive Talent delivers comprehensive staffing solutions that support both immediate and long-term business objectives.
• Whether for temporary, hybrid, or permanent staffing needs, our agency ensures that the right talent is available to meet evolving demands and drive success.