Operations and Sales Coordinator

General

Main Responsibilities And Tasks

• Together with UAE Daily Operations Manager develop and maintain an optimal customer experience for our customers in the UAE.
• Provide real-time assistance to customers via phone, email, and chat, ensuring their transportation needs are met promptly.
• Manage daily operations and planning.
• First point of contact for our customer operations and other partners such as carriers, vendors and sub contractors like workshops, hardware dealers, agents etc.
• Analyze and optimize performance of fleet securing agreed KPIs and SLA are achieved.
• Handle , log and resolve customer requests/issues.
• Monitoring internal monitoring tools, support inbox and resolve ad hoc deviations.
• Prepare performance and monitoring reports as per company requirements.
• Ensure all customer interactions align with company policies, safety regulations, and sustainability goals
• Any additional task delegated by reporting manager
• Proactively identify and develop opportunities to sell additional fleet capacity in the local domestic market, collaborating with the sales team to grow our presence.
• Actively prospect and build relationships with potential clients in the local market to expand the customer base.
• Conduct sales presentations and demos to showcase fleet solutions and value propositions.
• Negotiate service agreements and contract terms with new and existing clients to maximize revenue.
• Monitor market trends and competitor activities to identify new sales opportunities and adapt sales strategies accordingly.
• Required education or level of education
• Bachelor's degree preferably in Business, Supply Chain or Logistics.
• Familiarity with logistics, fleet management systems, or CRM tools is a plus

Requirements

• Required experience
• Previous experience in a customer facing role within operations management, logistics or other relevant settings.
• Previous experience working in a fast paced 24x7 environment.
• Fluent in English, Hindi & Urdu is a must.
• UAE drivers License is a must, Heavy Truck license is a bonus.
• Strong collaborator and excellent problem solving skills.
• Strong service and solution oriented mindset.
• Independent and confident in your ability to act, prioritize and make decisions.
• Tech-savvy with basic knowledge of transportation software, GPS tracking, and digital communication tools
• Experience from the growing EV industry and/or startup is a bonus.

Location

• The job will be based out of our Dubai office.
• About the company
• Welcome to Exclusive Talent Human Resource Consultancies Co., a leading Human Resource Agency based in the heart of Dubai.
• Specializing in staffing solutions across the Middle East, our agency excels in providing flexible temporary to permanent placement options tailored to diverse organizational needs.
• Covering major markets including Saudi Arabia, Qatar, and the UAE, Exclusive Talent offers a broad network of highly skilled professionals across various industries.
• Utilizing advanced AI technology, our agency efficiently matches candidates with the precise skills and qualifications required for each role.
• With expertise in recruiting at all levelsfrom entry-level positions to mid-management and C-suite rolesExclusive Talent delivers comprehensive staffing solutions that support both immediate and long-term business objectives.
• Whether for temporary, hybrid, or permanent staffing needs, our agency ensures that the right talent is available to meet evolving demands and drive success.