Salesforce Functional Lead - Saudi Arabia

About the role

Client leadership and delivery

• Lead delivery across scope, deliverables, budget, client satisfaction, business outcomes and team engagement.
• Advise the client, guide expectations, build strategic relationships and anticipate client needs and risks.
• Identify account growth opportunities and advocate for high-return solutions, including improvements to processes, systems and customer experience.
• Align Salesforce capabilities with business goals and translate business requirements into functional requirements and implementation guidance.
• Collaborate with project managers, designers, developers, architects and business experts.
• Contribute to roadmaps, MVP definition, feature prioritization, requirements documentation, UX recommendations and agile delivery reviews.
• Train client teams and mentor associate delivery team members.

Activities and deliverables

• Plan and facilitate discovery workshops covering customer journeys and business processes.
• Analyze current-state processes, personas, journeys and channels; define and document future-state processes, journeys and channels.
• Translate customer journeys and business processes into Salesforce functionality; elicit, analyze and prioritize requirements.
• Write and refine Jira user stories and epics; run working sessions, stand-ups and product or functionality demos.
• Plan and document UAT, deliver user training, and produce journey, flow and L2/L3 business process diagrams.

Practice contribution

• Explain Salesforce practice capabilities, offerings and value, and contribute to thought leadership, offerings and innovative client solutions.
• Participate in practice events and training, maintain certifications, and stay current with Salesforce and wider technology trends.

Essential qualifications

• At least 8 years of client-facing consulting or professional services experience and at least 6 years designing and implementing Salesforce solutions.
• In-depth knowledge of Salesforce Sales, Service, Experience, Data and Marketing Cloud capabilities.
• Strong stakeholder management and communication skills, including explaining scope, milestones, risks and outcomes to varied stakeholders.
• In-depth end-to-end digital experience design and development experience; proven scalable solution design and hands-on system configuration.
• Salesforce certification(s) and a good understanding of the product set, especially Marketing Cloud and/or Account Engagement (Pardot).
• Must be based in or willing to relocate to Riyadh or Jeddah.

Nice to have

• Arabic language skills, experience with travel, aviation or hospitality programmes, and previous delivery experience in Saudi Arabia or the wider GCC are nice to have.
• A bachelor's degree is a nice to have.

Workplace and location

• The role is based in Saudi Arabia, with Riyadh or Jeddah specified as location options.
• Benefits information states flexible office times, working from home twice per week, and remote work from a place of choice for two weeks per year.

Benefits

• Benefits include 22 days of holiday, medical insurance for the employee and spouse and children, and visas for the employee and spouse and children.