Salesforce Associate Architect

Role summary

Primary Salesforce domains

• Sales Cloud covers lead-to-opportunity lifecycle, forecasting, territory models, CPQ, account and contact hierarchies, and data quality governance.
• Service Cloud covers case management, entitlements, SLAs, Omni-Channel routing, Knowledge, self-service portals, and Field Service Lightning fundamentals.
• Data Cloud covers data streams, DMO design, identity resolution, calculated insights, segmentation, activation, Customer 360, monitoring, retention, and governance.
• Agentforce covers topics, actions, instructions, prompt templates, Data Cloud grounding, RAG patterns, Trust Layer controls, and sales and service use cases.

Additional platform skills

• Marketing Cloud knowledge is desired for Data Cloud connector configuration, engagement event ingestion, Journey Builder, Email Studio, Automation Studio, consent, and suppression propagation.
• Data architecture and BI integration includes batch ETL, CDC, event streaming, API ingestion, SQL, and Power BI or Tableau connector patterns.

Technical leadership and solution design

• Own architecture across Salesforce workstreams and produce solution design documents, data flow diagrams, and integration design documents.
• Lead, mentor, and review Salesforce engineers and serve as the primary technical escalation point.
• Present architecture decisions and trade-offs to clients, business owners, and enterprise architects.

Platform delivery

• Design and deliver Sales Cloud solutions for lead management, opportunity lifecycle, forecasting, CPQ, and Einstein-assisted productivity.
• Architect Service Cloud solutions for case management, Omni-Channel routing, Knowledge, and self-service portals.
• Govern CRM data quality, duplicate management, and object model integrity.
• Design ingestion pipelines, DMO structures, identity resolution, unified profiles, calculated insights, segments, and activation.
• Build Data Cloud-grounded Agentforce agents and configure Trust Layer guardrails and RAG retrieval strategies.
• Integrate Data Cloud with Power BI or Tableau and establish reconciliation, monitoring, data quality, and retention controls.

Marketing Cloud integration

• Design Marketing Cloud as a Data Cloud source system, including connector configuration, engagement event ingestion, and closed-loop activation into Journey Builder.

Certifications

• Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant, Salesforce Data Architect, and Agentforce Specialist certifications are marked essential.
• Salesforce AI Associate, Marketing Cloud Consultant, CRM Analytics and Einstein, and Tableau Desktop Specialist certifications are listed as advantageous.

Source employment facts

• The source lists full-time, permanent employment.
• The stated location is DGS India, Pune, Indiqube Orchid.