Sales Support Executive

Role purpose

Account and commercial support

• Support assigned Account Managers and agree account priorities, actions, opportunities, risks, and deadlines in regular calls.
• Build account knowledge covering stakeholders, procurement routes, portals, frameworks, service requirements, vendor agreements, and commercial processes.
• Support retention, pipeline progress, growth opportunities, and customer engagement.
• Coordinate quotes, pricing requests, orders, renewals, special bids, and deal registrations with Revenue Operations and vendor teams.
• Use vendor pricing programmes and tools to secure competitive pricing and help maximise SCC margin.
• Handle enquiries, quotes, orders, and customer requests accurately and on time; chase open actions and keep Account Managers informed.

Operations and customer coordination

• Maintain accurate CRM records, including opportunities, pipeline activity, customer actions, and win/loss outcomes.
• Support meeting preparation, follow-up, reporting, and account reviews; capture commitments and progress them.
• Coordinate appropriate quote management, order processing, CRM updates, and sales administration with the Romania offshore support team.
• Promote SCC Lifecycle tools for standardisation, catalogue management, automation, and account maintenance.
• Develop working knowledge of SCC products, services, and vendor propositions for relevant upsell and cross-sell conversations.
• Coordinate customer issue resolution with Account Managers and escalate risks promptly; liaise with Credit Control, Warehouse, Operations, Enterprise, Revenue Operations, and specialist teams.
• Support customer product standards, lifecycle management, and transitions for end-of-life products.

Role knowledge

• Develop a strong understanding of assigned accounts, stakeholders, procurement processes, commercial agreements, and operational requirements.
• Understand the needs, service expectations, compliance, governance, and commercial pressures of partner end customers.
• Build working knowledge of SCC products, services, and vendor propositions.

Location and working arrangement

• The description names Bracknell as the role location and states that working is hybrid, combining office and home working.

Salary

• The description lists a salary package of 35k but does not state a pay cadence.

Hours and contract

• Permanent contract.
• Hours are 9:00 am to 5:30 pm, Monday to Friday.