company_site
Sales Support Coordinator
Tidal Vision
Bellingham, USA
Full-time
Junior · 2+ years experience
Onsite
Discovered 1 weeks ago
netsuite
Role Overview
The Sales Support Coordinator plays an important role in supporting the Commercial Sales team and contributing to revenue growth by helping with sales opportunities from initial inquiry through quotation, order processing, and fulfillment.
This role coordinates customer setup, order entry, purchasing, and service inquiries while maintaining accurate records and providing timely, professional communication to customers and sales team members.
Working closely with Sales, Accounting, Production, Logistics, vendors, and other partners, the coordinator helps resolve issues, organize resources, and keep customer requirements and orders moving smoothly.
The ideal candidate is detail-oriented, adaptable, and comfortable using ERP, CRM, and Microsoft Office tools to support a dynamic, customer-focused environment.
Key Skills for This Role
netsuite
Full Job Posting
Key Responsibilities
- Customer Setup & Order Processing: Enter, track, and manage customer orders and data accuracy from confirmation to delivery. Handle the processing of orders with accuracy and timeliness. Maintain customer forms, item data, product attributes, pricing, and customer item records.
- Customer Service: Respond promptly and professionally to questions from customers and sales team members, providing accurate information and helpful guidance. Manage inbound calls and emails, investigate and resolve product, order, and shipping concerns, and share relevant details such as pricing, order status, and shipment tracking. Communicate unexpected delays, issues, or changes clearly to customers and coworkers, coordinate with the appropriate departments to find solutions, and follow up to help ensure concerns are addressed.
- Purchasing: Communicate with vendors, request quotes, negotiate pricing, and place orders for supplies and equipment.
- Team Collaboration: Build strong working relationships across Sales, Accounting, Production, and Logistics by understanding each department’s responsibilities, processes, and areas of expertise. Coordinate with the appropriate teams to identify and obtain the resources, information, and support needed, share relevant updates, and help ensure work moves forward smoothly across departments.
- Sales Support:
- Assist in the preparation and organizing of equipment and resources for the sales team. Coordinate additional technical or operational resources when necessary to support an opportunity or customer requirement. The ideal candidate will have strong attention to detail and the ability to interpret requirements, drawings, measurements, equipment information, and other technical details.
- Provide ongoing support to the sales team by answering questions, helping team members locate and access the resources, tools, and information they need, and offering guidance on relevant systems and processes. When needed, train or coach team members on how to use these systems effectively, troubleshoot common issues, and direct them to additional support or documentation.
- Flexible and adaptable to organizational change and growth. Able to work independently, take initiative, reprioritize tasks as needs evolve, and work effectively in a dynamic environment where priorities and expectations can shift.
- Other projects, tasks, and responsibilities as assigned.
Basic Qualifications
- 2+ years experience in a Sales Support role or related. Experience working in a manufacturing environment and/or knowledge of ordering, shipping, receiving, production and order fulfillment preferred.
- 2+ years experience with ERP and CRM systems, NetSuite preferred.
- Demonstrated proficiency with MS Office Suite, particularly MS Excel.
- Demonstrated understanding of sales principles and customer service practices. Ability to communicate effectively and have professional phone and email etiquette. Experience in a customer-facing role preferred.
- Licensing & Special Requirements:
- Subject to a criminal background check.
- Must have a valid driver license.
- Working Conditions:
- Work is performed primarily in an office setting. Must be able to sit, stand, and walk for extended periods, as well as occasionally lift up to 25 pounds. You may also be expected to visit manufacturing and warehouse areas of the facility as needed.
- Tidal Vision provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
- The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Preferred Qualifications
- 2+ years experience in a Sales Support role or related. Experience working in a manufacturing environment and/or knowledge of ordering, shipping, receiving, production and order fulfillment preferred.
- 2+ years experience with ERP and CRM systems, NetSuite preferred.
- Demonstrated understanding of sales principles and customer service practices. Ability to communicate effectively and have professional phone and email etiquette. Experience in a customer-facing role preferred.
About Tidal Vision
Chemicals Manufacturing400 employeesFounded 2015
Biotechnology and chemical manufacturer producing scalable chitosan-based solutions for water treatment, agriculture, and materials industries.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Tidal Vision
Chitofining Line Operator
Bellingham, USA
Discovered YesterdayFull-time
District Sales Manager, Arkansas
Little Rock, USA
Discovered 2 days agoFull-time
Director, Portfolio Strategy & Product Marketing
Bellingham, USA
Discovered 2 days agoFull-time
District Sales Manager, Wisconsin
Milwaukee, USA
Discovered 3 days agoFull-time
Control Systems Engineer
Everett, USA
Discovered 5 days agoFull-time
Process Controls Engineer
Bellingham, USA
Discovered 5 days agoFull-time
President of Clear Water Services, a Tidal Vision Company
Everett, USA
Discovered 6 days agoFull-time
Finance Project Manager
Bellingham, USA
Discovered 1 weeks agoFull-time