Sales Operations Manager

Location, Riyadh, Kingdom of Saudi Arabia

The Sales Operations Manager is the commercial infrastructure owner of Nemetschek Arabia. The role ensures that the regional sales engine — spanning direct sales, channel, and customer success — operates with the data accuracy, process discipline, and analytical clarity required to scale the business across Middle East and all brands. The role owner partners closely with the MD on planning, forecasting, and performance management, and serves as the primary connection point between the regional commercial team and global Finance, and Compliance functions.

Own and manage Nemetschek Arabia's sales operations function, ensuring the commercial engine runs with accuracy, discipline, and visibility across all brands and territories

Manage and continuously improve the CRM platform (Salesforce), including pipeline hygiene standards, stage definitions, data integrity governance, and user adoption across the sales and channel teams

Design and own the regional sales reporting framework: weekly pipeline reports, monthly revenue dashboards, quarterly business reviews, and ad-hoc analysis requested by the MD and global stakeholders

Support the annual planning cycle: territory design, quota allocation, headcount modelling, and go-to-market capacity planning in coordination with the MD and brand leads

Own the deal desk function: review non-standard commercial terms, coordinate internal approvals, and maintain pricing governance aligned with Nemetschek SE/Brands policies and distributor agreements

Administer and audit partner deal registration, MDF (Market Development Funds) claims, and channel incentive programs in coordination with the Channel Manager and distribution partners

Coordinate bid and tender commercial operations: compile pricing schedules, manage internal sign-off workflows, and maintain a tender log for the region Track and report sales performance against KPIs for all roles: quota attainment, pipeline coverage, win/loss rates, average deal size, renewal rates, and multi-brand attach rates

Support commission and variable compensation administration in collaboration with global HR and Finance, ensuring accuracy and timeliness of incentive payouts Identify friction points in the sales process and drive structured process improvement initiatives across the full sales cycle

Maintain a library of commercial templates: pricing sheets, proposal frameworks, order forms, and partner program documentation

Onboard new sales, channel, and customer success team members on CRM usage, commercial processes, and reporting standards

Serve as the primary liaison between the regional sales function and global Finance, HR, Legal, and Compliance teams on operational matters

Provide competitive intelligence support: maintain a structured database of win/loss data, competitor pricing observations, and market sizing inputs

Travel within the GCC when required to support partner commercial operations, sales kick-offs, and regional business reviews

Bachelor's degree in Business Administration, Engineering, Finance, or a related field;

MBA or equivalent is a plus 5+ years of experience in Sales Operations, Revenue Operations, or Commercial Operations roles in software, SaaS, or technology companies

Proven experience managing CRM platforms (Salesforce preferred) including pipeline governance, reporting builds, and user administration

Strong analytical skills: ability to build dashboards, interpret pipeline data, model quota scenarios, and surface actionable insights from sales data

Experience with deal desk, pricing governance, and commercial approval workflows

Familiarity with channel and distribution operations — deal registration, partner incentives, MDF management — is a strong plus Experience supporting tender and bid commercial processes is an advantage

Understanding of the AEC, BIM, or construction technology market landscape is a plus

Strong cross-functional coordination skills: able to work effectively with Sales, Channel, Customer Success, Finance, HR, and global stakeholders

High attention to detail and a structured, process-oriented working style

Proficiency in Excel/Google Sheets for financial modelling and reporting; experience with BI tools (Power BI, Tableau, or similar) is an advantage

Fluent English and Arabic required;

Self-driven, discreet with commercial data, and comfortable operating in a lean, high-growth regional entity

Based in Riyadh, Saudi Arabia; occasional travel across GCC required

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