Sales Operations Executive - Inside Sales

Role overview

Lead management

• Maintain sales databases and documentation; verify client pools and assign clients to account managers based on location, language preferences, and rotations.
• Update client information and support new-business account setup and go-live.
• Provide client operational support; monitor and report credit utilization; manage failed payments, contract changes, and client documentation.

Business enablement and reporting

• Onboard and educate account managers, establish ongoing processes, and report operational performance.
• Use business tools such as Sales CRM and Learning Management System; provide account insights and help improve sales processes and close opportunities.
• Collect and analyze data, prepare and present reports, provide actionable sales and marketing insights, and identify sales-team skill gaps.

Technical and operations support

• Liaise with sales operations and operations teams to gather feedback and report issues.
• Coordinate with relevant teams on features and value-added services.

Qualifications

• Minimum secondary education; bachelor's degree preferred.
• 1–3 years in sales operations or sales enablement; experience in e-commerce, classified platforms, or pricing strategy is required.
• Account management experience, CRM knowledge, and current knowledge of real estate trends and regulations.
• Customer service or sales background; excellent communication, problem-solving, accuracy, and attention to detail.
• Excel proficiency is preferred; able to multitask, meet deadlines, work under pressure, and collaborate with diverse groups.

Benefits

• Competitive tax-free salary, health insurance, annual air-ticket allowance, employee discounts, rewards and recognition, and learning and development.
• Fast-paced, high-performing, multicultural team.