Boutique Manager
Skills
About This Role
Sales
- Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty and spend.
- Identify business opportunities and implement actions to consistently achieve or exceed monthly and annual store sales plan.
- Direct sales team to drive client development activity and cultivate new and existing clients.
- Demonstrate sales leadership by playing an active role on the sales floor and managing clients relationships personally.
- Manage and motivate the team to drive business through key product pillars.
- Implement a business development action plan, based on the building of a solid network of corporate partners and business bringers.
Service
- Elevate the in-store experience by consistently delivering memorable moments.
- Lead, model and coach.
- Ensure continuous guest experience management presence on the sales floor, coaching the team according to the Alaia selling ceremony.
- Optimize hospitality and store amenities to create unique experiences.
- Take action to improve client service – before, during and after sales.
Talent
- Elevate and hire talent to ensure a winning team and create a best-in-class service and selling organization.
- Develop and execute a talent action plan for the store.
- Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth.
- Continuously encourage, coach, provide qualitative feedback, utilizing reward, and recognition as well as performance management process to improve team engagement and performance.
Crm And Market
- Clienteling
- Responsible for driving the instore focus from walk-in in customer business to proactive outreach and meaningful client relationship building. Build store’s client development strategy and support team in development of their own client development strategies.
- Competitor market awareness
- Monitor the luxury fashion local market performance, including product, price, and competitors activities and make suggestions to improve and enhance store performance.
- Market events and initiatives
- Develop a holistic marketplace strategy, identifying and recommending key partners to accelerate future growth and develop new relationships.
- Actively participate in local events to build network and engage team in attending events as well.
Operations
- Act as the boutique liaison with Corporate Departments and Richemont Shared Services as needed.
- Act as Finance liaison in relation to regional vendor/invoicing management (PO/MIGO management) as well as any reports on boutique activity needed as per local regulations.
- Propose and develop streamlined and cost-effective external vendor relationships.
- Consolidate and escalate new/recurring IT challenges.
- Manage the Back of House operations (including Stockroom and Repairs) and all related policies and processes such as deliveries (potentially overnight), transfers, inventory, etc.
Profile
- As a role model for the team, the Boutique Manager is a strong and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences.
- The Boutique Manager is a dynamic and inspiring leader who embodies Alaia values.
- 4+ years experience in a luxury retail environment.
- Proven record of attaining target.
- Managerial experience.
- Existing network and client base in local area.
- Ability to think strategically and put in place the proper business action plan.
- Bold sense of initiative.
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