Sales Associate
Skills
About This Role
Key Responsibilities
- Sales driven in line with ALAÏA commercial strategy and sales ceremony
- Reaching monthly store targets with the team.
- Increasing average basket in quantity and value (UPT, ATV).
- Developing cross-selling.
- Knowing RTW and Accessories construction and vocabulary.
Client Service Excellence
- Bringing to life the ALAÏA customer experience.
- Representing with the highest standards and promoting ALAÏA’s name and image inside the Boutique.
- Welcoming Client, in the Boutique, over the phone, by e-mail, according to ALAÏA guidance and standards.
- Developing the client book and updating the customer database.
- Developing Client loyalty through excellent service and Treatment.
- Reinforcing clientele relationships with consistent follow up.
Boutique Operations and Visual Merchandising
- Taking part actively in team meetings, events, annual inventory counts and all daily operations as required.
- Respecting and ensuring the highest standards of the displays in line with the Boutique guidance.
- Ensuring a constant Boutique cleanliness and tidiness.
- Respecting and applying security rules and mindset.
Brand Ambassador
- Maintaining excellent level of product knowledge, understanding products and trends, collections.
- Following the ALAÏA Grooming.
- Working closely with partners and teams.
Your Profile
- Professional experience gained from luxury retail experience.
- Excellent high Client Treatment standards.
- Team player with excellent inter-personal skills.
- Multi-tasker.
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