Sales Manager

Company Description

Job Description

Key Responsibilities

• Actively seek out new business opportunities and grow existing accounts across assigned segments (corporate, leisure, MICE, group, etc.).
• Develop and maintain strong relationships with key clients, travel agencies, DMCs, and corporate partners.
• Prepare and execute strategic action plans to achieve individual and team revenue goals.
• Manage client site inspections, FAM trips, and sales calls to showcase the property’s offerings.
• Collaborate with the Revenue and Marketing teams to optimize pricing, promotions, and positioning.
• Maintain accurate records in the sales CRM (e.g., Delphi, Opera, Salesforce) and prepare regular sales reports.
• Participate in relevant trade shows, road shows, and networking events to represent the hotel and build brand awareness.
• Ensure the highest level of professionalism and luxury service when dealing with clients and internal teams.
• Stay updated on market trends, competitor activities, and client needs to adjust sales strategies accordingly.

Your Team And Work Environment

Our Commitment To Diversity & Inclusion

Reporting & Administration

• Prepare and present sales reports, forecasts, and performance analysis to senior management.
• Track and manage sales leads and opportunities using CRM systems (e.g., Opera, Salesforce, Delphi).
• Ensure accurate records of all client interactions, leads, and bookings.
• Maintain up-to-date knowledge of market conditions, competitor offerings, and industry best practices.

Requirements

• Education: Bachelor's degree in Hospitality, Business Administration, Marketing, or a related field. A Master’s degree or industry certifications (e.g., CHME, CMP) is a plus.
• Experience: Minimum of 5–7 years of experience in sales within the luxury hotel or hospitality industry, with a proven track record of achieving sales targets and managing key accounts.
• Skills:
• + Exceptional sales and negotiation skills, particularly within the luxury market.
• + Strong understanding of the hotel industry, including MICE and leisure segments.
• + Proficiency in CRM systems, hotel sales software (e.g., Opera, Delphi), and Microsoft Office Suite.
• + Fluent in English; additional languages are highly desirable.
• + Ability to think strategically and creatively, with excellent problem-solving skills.

Key Competencies

• Leadership: Ability to lead by example, providing guidance and support to the sales team.
• Client Focus: A deep commitment to delivering exceptional service and personalized experiences to high-end clientele.
• Communication: Strong interpersonal and communication skills to engage with clients and internal teams effectively.
• Time Management: Excellent organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
• Analytical Thinking: Ability to analyze market data and sales trends to make informed decisions and adjust strategies accordingly.
• Negotiation Skills: Proven ability to negotiate and close high-value deals while maintaining profitability for the hotel.

Working Conditions

• Full-time position with flexibility for evening and weekend work, depending on client needs and industry events.
• Travel may be required to meet with clients or attend industry events.
• Ability to work under pressure and meet sales targets in a competitive environment.

Compensation

• Competitive salary and commission structure based on performance.
• Benefits package may include healthcare, retirement plans, travel discounts, and other perks.