Sales Executive/Sales Enginee

Role purpose and products

Sales and business development

• Implement sales plans, build product knowledge using catalogs and technical data sheets, and achieve assigned monthly brand or category budgets.
• Meet sales targets and activity expectations, including customer visits, calls, appointments, and follow-ups.
• Identify and develop opportunities with traders, new end users, and other prospective clients through multiple channels.
• Prepare weekly sales and visit plans for discussion with the line manager, and grow the customer base against KPIs.
• Monitor competition and market prices, gather information about newly awarded projects, and represent associated brands at exhibitions.
• Prepare and follow up on quotations, negotiate, and finalize orders.

Customer support and operations

• Conduct product demonstrations and provide pre-sales and after-sales technical assistance, directly or with support from the technical team.
• Follow up on customer payments and ensure collection within approved credit terms.
• Use ERP and computer systems to add products and identify opportunities to increase customer sales; update pending sales and delivery orders.
• Handle complaints under defined procedures and ensure corrective and preventive actions are taken where required.
• Coordinate with sales coordinators and relevant staff to support smooth operations, timely deliveries, and timely invoice delivery and tracking.

Qualifications and skills

• Diploma or bachelor’s degree with a minimum academic score of 50%.
• At least 2 years of relevant experience.
• Strong interpersonal and communication skills, customer service, negotiation, and the ability to understand client needs and present solutions.
• Ability to understand products and markets, gather and analyze information, prioritize multiple tasks, and resolve problems.
• Computer literacy, especially MS Office applications such as Word, Excel, and PowerPoint.
• Ability to work in a multicultural environment with colleagues across time zones.