Sales Executive - Personal Loans & Credit Cards
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Key skills for this role
About the Role
Meet and Greet Islamic Customers, Provide extensive customer services to customers in a professional and customer centric approach. Support the Branch Assistant Manager/Branch Manager in Day to Day operations whilst processing error free transactions in a timely manner.
Key Skills for This Role
Full Job Posting
Overview
Meet and Greet Islamic Customers, Provide extensive customer services to customers in a professional and customer centric approach.
Support the Branch Assistant Manager/Branch Manager in Day to Day operations whilst processing error free transactions in a timely manner.
Generic Accountability
- Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.
- Ensure processing error free transactions in a timely manner.
- Encourage the customer to use the digital platforms improve the service efficiency/experience and educate the customer how to use the APP
- Receive and process the customer requests within the predefined timelines.
- Generate leads/referrals from walk-in customers .
- Respond to all customer and operations related queries that are routing through other channels without fail within the predefined time lines.
- Processing error free transactions in timely manner such as file quality, follow up,etc
- Up to date product knowledge and processes with respect to NHL.
- Customer needs to be served within the predefined average service time frame 20min
Job Specific Accountabilities
- Agree on assigned targets with the Branch manager / Assistant Manager.
- Engage with the customers who are waiting for their turn and treat the customers in professional manner
- Ensure proper record control maintenance for customer related documents, signed agreements and etc. as per FAB guidelines and defined SOP’s.
- KPI:
- People skills
- Soft skills
- Empathy
- Commitments
- Team worker
- Ownership
- customers
- Improve customer satisfaction and service quality at a minimum of 10% every quarter.
- Cross sales to customers to maintain referral target
- Having a minum of 10 successful refrael a month
- This will be musred by your direct reporting line
- general
- aligned with FAB visions and values
- following instructions by manger
- knowledge and learning
- Adopting to changes
- process
- following NHL SOP
- code of conduct
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