Sales Executive

Objective

1. Sales Performance & Growth

• Achieve and maintain company-prescribed sales targets within the assigned territory.
• Develop and execute effective sales strategies to strengthen market presence and brand positioning.
• Identify and secure new business opportunities to expand the client portfolio.
• Convert prospects into long-term clients and ensure portfolio growth.
• Consistently meet or exceed monthly and annual sales targets.

2. Customer Satisfaction & Relationship Management

• Work towards achieving or exceeding Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) targets.
• Maintain strong relationships with clients through proactive communication and effective issue resolution.
• Provide personalized service to encourage repeat business and referrals.
• Ensure high levels of client retention and long-term partnerships.

3. Prospecting & CRM Management

• Follow the company’s established sales and prospecting processes.
• Maintain accurate and updated records of leads and opportunities in the CRM system.
• Achieve or exceed targets for logged prospects and pipeline development.
• Monitor sales performance metrics and prepare regular reports.

4. Market Knowledge & Continuous Improvement

• Stay updated on logistics, last-mile delivery, and e-commerce industry trends.
• Maintain strong knowledge of freight forwarding operations and supply chain management.
• Attend training sessions, workshops, and industry events to enhance sales and product knowledge.
• Continuously improve selling techniques and customer engagement strategies.

Working Conditions

• Field-based role.
• Working hours may be adjusted based on business requirements and company policies.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Logistics, or a related field.
• Minimum 2+ years of relevant experience in Last Mile, Logistics, E-commerce, Sales, or Supply Chain industries (mandatory).
• Proven track record of achieving or exceeding sales targets.
• Experience within the GCC/UAE market is highly preferred.

Technical & Functional Skills

• Established network within the UAE freight and logistics industry.
• Strong understanding of logistics operations and supply chain principles.
• Excellent negotiation, communication, and presentation skills.
• Strong problem-solving and analytical skills.
• Proficient in CRM systems and sales tracking tools.
• Ability to work independently and within cross-functional teams in a matrix environment.
• Self-motivated, target-driven, and able to perform under pressure.