Sales Engineer

Overview

Product and Technical Knowledge

• Obtain and maintain strong knowledge of the Denodo Platformincluding overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning
• Be able to address a majority of technical questions concerning customization, integration, enterprise architecture and general feature / functionality of our platform
• Take a lead role in developing compelling product demonstrations, showcasing the capabilities and benefits of Denodo's products, and tailoring these demos to address specific customer needs.
• Lead and actively participate in hands-on proof-of-concepts (POCs) that require deep technical knowledge, ensuring customers fully comprehend the value and functionality of Denodo's solutions.
• Provide timely, prioritized and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding customer requirements and issues.
• Presentation and organizational skills:
• Train and engage customers in the product architecture, configuration, and use of the Denodo Platform
• Know where to escalate within the Denodo technical organization, and make effective use of those resources.
• Customer engagement:
• Enthusiastically present software solutions to prospective customers, from IT managers and technicians to C-level executives
• Lead the completion of RFI and RFP
• Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client and colleagues
• Along with Marketing, Sales, Sales Engineering and Product Management, and based on market or customer feedback, lead the definition, development and presentation of product and solution demos and PoCs for prospects and partners as described above
• Provide technical support to entire sales team as appropriate (e.g. handle technical questions and escalate them when required, conduct training and/or briefings)
• Document and track all activity through CRM and an internal wiki, including lead/prospect data entry, detailed activity reports, setting tasks for follow-up, architectures, challenges, etc.