Sales Engineer

About the Department

Position Duties

• Develop & maintain expert level product knowledge of all assigned NEOGOV brand products through ongoing self-study or departmental training, product training, and observing customer calls Translate prospects’ strategic goals, manual processes and business requirements into NEOGOV product solutions via Sales Demonstrations, POC’s and RFI/RFP Responses specific to Higher Education Lead value based conversations within technical product demonstrations, uncovering key prospect priorities for Higher Ed institutions and build value for Ellucian partnerships Design, validate, and present technical solutions or enhancements to share with prospective customers and NEOGOV teams Keep pipeline deals, POC’s, RFP’s, and assigned project work on track by maintaining up to date and accurate CRM records, calendars, and project management tools Respond to daily product functionality questions from sales team over social collaboration/email channels; surfacing question trends for training opportunities Serve as peer mentors for Sales team members to improve product knowledge and enhance discovery demonstrations Participate in NEOGOV Product Councils to articulate sales metrics, product demonstration trends, and competitor information to guide roadmap conversations Assist marketing and training teams with updates to sales enablement resources, including maintenance/troubleshooting of demonstration sites Support sales trainers with new hire and transfer onboarding by delivering sales product trainings Present and facilitate sessions at NEOGOV’s annual User Conference as needed.
• Develop & maintain expert level product knowledge of all assigned NEOGOV brand products through ongoing self-study or departmental training, product training, and observing customer calls
• Translate prospects’ strategic goals, manual processes and business requirements into NEOGOV product solutions via Sales Demonstrations, POC’s and RFI/RFP Responses specific to Higher Education
• Lead value based conversations within technical product demonstrations, uncovering key prospect priorities for Higher Ed institutions and build value for Ellucian partnerships
• Design, validate, and present technical solutions or enhancements to share with prospective customers and NEOGOV teams
• Keep pipeline deals, POC’s, RFP’s, and assigned project work on track by maintaining up to date and accurate CRM records, calendars, and project management tools
• Respond to daily product functionality questions from sales team over social collaboration/email channels; surfacing question trends for training opportunities
• Serve as peer mentors for Sales team members to improve product knowledge and enhance discovery demonstrations
• Participate in NEOGOV Product Councils to articulate sales metrics, product demonstration trends, and competitor information to guide roadmap conversations
• Assist marketing and training teams with updates to sales enablement resources, including maintenance/troubleshooting of demonstration sites
• Support sales trainers with new hire and transfer onboarding by delivering sales product trainings
• Present and facilitate sessions at NEOGOV’s annual User Conference as needed.

Minimum Qualifications

• Able to engage audiences to clearly present value-based demonstrations and/or training Able to work cohesively in a close team environment Able to stay organized within a fast-paced environment and multiple projects alongside assigned support, driving effective sales demonstrations Excellent written and verbal communication, customer relations, and organization skills Can-do, creative spirit, with a strong focus on exceptional customer and internal partner service Translating manual or complex business requirements into best in breed product/features Problem solving skills including listening for cues to adapt conversations to meet customers or internal partner needs, advancing sales opportunities Ability to work independently, managing tight project deadlines What You Have 2+ years experience using NEOGOV/NEOED products or comparable HCM software as an end user, implementation consultant, trainer or sales team member preferred 2+ years conducting product demonstrations or leading technical trainings Prior experience with project management and project management software Experience with CRM; Salesforce preferred Proven track record of meeting or exceeding sales, training, and/or project goals Experienced in explaining complex products or services to customers in a way that's clear and compelling Strong knowledge of Microsoft Office, Google Suite, Salesforce, and Project Management solutions Essential Functions Ability to keep up with continuous learning through self-education Sit or stand for prolonged periods of time while typing/reading/listening Organization of work, time and thoughts Ability to travel locally, regionally or nationally, minimum of 6 times a year Access to reliable high speed wifi & video streaming for prolonged periods of time
• Able to engage audiences to clearly present value-based demonstrations and/or training
• Able to work cohesively in a close team environment
• Able to stay organized within a fast-paced environment and multiple projects alongside assigned support, driving effective sales demonstrations
• Excellent written and verbal communication, customer relations, and organization skills
• Can-do, creative spirit, with a strong focus on exceptional customer and internal partner service
• Translating manual or complex business requirements into best in breed product/features
• Problem solving skills including listening for cues to adapt conversations to meet customers or internal partner needs, advancing sales opportunities
• Ability to work independently, managing tight project deadlines
• What You Have
• 2+ years experience using NEOGOV/NEOED products or comparable HCM software as an end user, implementation consultant, trainer or sales team member preferred
• 2+ years conducting product demonstrations or leading technical trainings
• Prior experience with project management and project management software
• Experience with CRM; Salesforce preferred
• Proven track record of meeting or exceeding sales, training, and/or project goals
• Experienced in explaining complex products or services to customers in a way that's clear and compelling
• Strong knowledge of Microsoft Office, Google Suite, Salesforce, and Project Management solutions
• Essential Functions
• Ability to keep up with continuous learning through self-education
• Sit or stand for prolonged periods of time while typing/reading/listening
• Organization of work, time and thoughts
• Ability to travel locally, regionally or nationally, minimum of 6 times a year
• Access to reliable high speed wifi & video streaming for prolonged periods of time

Other Qualifications

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees Generous PTO to support work-life balance Remote working opportunities 401K Matching Autonomy to grow and find your career path with supportive leadership 12-week Paid Parental Leave Inclusive and diverse environment NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors. Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.
• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
• Generous PTO to support work-life balance
• Remote working opportunities
• 401K Matching
• Autonomy to grow and find your career path with supportive leadership
• 12-week Paid Parental Leave
• Inclusive and diverse environment
• NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.
• Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.

Supplemental Questions