Sales Development Representative

Role Overview

Sales Development Representative (SDR)

Sales and Digital Marketing Teams

Key Responsibilities

• Conduct proactive cold calls and outbound outreach to generate qualified leads and schedule sales meetings for Business Development Managers (BDMs).
• Collaborate closely with the Sales and Digital Marketing teams to refine outreach strategies, messaging, and identify high-potential prospects.
• Research, identify, and qualify potential customers through various channels including online databases, LinkedIn, and CRM tools.
• Maintain accurate and up-to-date records of all prospect interactions, activities, and follow-ups within the CRM system.
• Follow up promptly and effectively on leads generated through marketing campaigns and digital channels.
• Consistently meet or exceed defined outreach, lead generation, and meeting-setting targets.
• Provide feedback on lead quality, prospect responses, and campaign performance to support continuous improvement of outreach strategies.

Required Qualifications

• Minimum 4–6 years of experience in a similar role involving cold calling, outbound prospecting, and lead generation in Aviation & Trip Support industry.
• Fluent in English, preferably with native-level proficiency.
• Hands-on experience with Microsoft Office Suite and CRM platforms such as Salesforce, HubSpot or Zoho.
• Strong interpersonal and relationship-building skills, with the ability to engage effectively with diverse stakeholders, combined with excellent organizational and professional communication abilities.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Highly motivated self-starter with a positive attitude, strong work ethic, and results-driven mindset.

Key Competencies

• Strong prospecting and cold-calling skills, with the ability to identify, engage, and qualify potential leads.
• Excellent verbal and written communication skills, with a clear and professional communication style; native-level American English accent preferred.
• Proficiency in CRM platforms, with the ability to accurately manage and maintain lead records and track prospect interactions.
• Highly motivated and proactive, with the ability to work independently and take initiative in achieving targets.
• Effective collaborator, able to work closely with Sales and Marketing teams to align outreach strategies and lead generation efforts.
• Resilient, goal-oriented, and adaptable, with the ability to perform in a fast-paced environment and adjust to changing priorities.