Sales Coordinator (International Trade & Letter of Credit)

Job Summary

Key Responsibilities

• Manage customer orders from order confirmation through final delivery, ensuring timely execution and customer satisfaction.
• Prepare and process sales contracts, quotations, proforma invoices, commercial invoices, packing lists, and other sales documentation.
• Handle Letter of Credit (LC) transactions, ensuring all documentation complies with LC terms.
• Prepare, review, and coordinate export documentation, including Bills of Lading, Certificates of Origin, Vessel Certificates, Insurance Certificates, and other shipping documents.
• Liaise with customers, paper mills, freight forwarders, shipping lines, banks, and other stakeholders to ensure seamless order fulfillment.
• Coordinate domestic and international shipments while ensuring compliance with import/export regulations.
• Monitor shipment schedules and proactively update customers on order status, shipping progress, and delivery timelines.
• Respond promptly and professionally to customer inquiries, complaints, and after-sales support requests.
• Dispatch product samples to customers and coordinate follow-up activities.
• Support the Sales Director in preparing quotations, supplier inquiries, pricing, and commercial offers.
• Monitor outstanding customer payments and coordinate payment follow-ups where required.
• Maintain accurate sales records, customer files, and documentation within SAP and company filing systems.
• Assist in organizing exhibitions, trade fairs, customer meetings, and business visits, including international travel when required.
• Provide administrative and operational support to ensure efficient day-to-day business operations.
• Perform other duties as assigned by management.

Requirements

• Bachelor's degree in Business Administration, Commerce, Supply Chain, Logistics, or a related field.
• Fluency in both Arabic and English (written and spoken) is mandatory.
• Minimum 3–5 years of experience in Sales Coordination, Customer Service, Export Documentation, or International Trading.
• Proven experience handling Letter of Credit (LC) transactions and international shipping documentation.
• Strong knowledge of export/import procedures, Incoterms, shipping documentation, and UCP 600 regulations.
• Experience working with SAP ERP is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Excellent organizational, multitasking, and time-management skills.
• Strong communication, interpersonal, and problem-solving abilities.
• Ability to work independently while collaborating effectively with cross-functional teams.
• High attention to detail and commitment to accuracy.
• You may also register your profile through our website and apply here: https://www.nadia-me.com/job/details/536