Sales Coordinator

Sales Support

• Assist the sales team in preparing quotations, proposals, and tenders.
• Follow up on customer inquiries and sales leads.
• Maintain and update customer databases and sales records.
• Coordinate meetings and appointments for sales executives.

Quotation & Order Processing

• Prepare and issue quotations for wood products, timber, plywood, MDF, veneer, joinery items, or custom wood solutions.
• Process customer orders accurately and ensure all specifications are documented.
• Generate sales orders and coordinate with production and procurement departments.
• Monitor order status from confirmation to delivery.

Customer Service

• Act as the primary point of contact for customers regarding orders and product availability.
• Respond promptly to customer queries and complaints.
• Provide updates on delivery schedules and order progress.
• Build and maintain strong customer relationships.

Coordination with Production & Operations

• Liaise with factory, workshop, and production teams regarding order requirements.
• Ensure customer specifications, dimensions, finishes, and delivery timelines are communicated correctly.
• Coordinate with logistics for timely dispatch and delivery of materials.

Documentation & Reporting

• Maintain records of quotations, sales orders, invoices, and delivery notes.
• Prepare daily, weekly, and monthly sales reports.
• Track sales performance and customer order history.
• Ensure all sales documentation is accurate and properly filed.

Inventory & Stock Coordination

• Check stock availability before confirming orders.
• Coordinate with the storekeeper and procurement team regarding inventory levels.
• Monitor fast-moving and slow-moving stock items.

Accounts & Payment Follow-up

• Coordinate with the accounts department regarding invoices and customer payments.
• Follow up on outstanding payments when required.
• Assist in preparing customer account statements.

UAE Market-Specific Responsibilities

• Coordinate with contractors, interior fit-out companies, furniture manufacturers, and construction clients.
• Support sales activities related to timber, plywood, MDF, laminate, veneer, joinery products, and customized wood solutions.
• Ensure compliance with company policies and customer contractual requirements.

Key Skills Required

• Knowledge of sales administration and customer service.
• Experience with ERP systems (SAP, Oracle, Odoo, Focus, etc.) and Microsoft Excel.
• Strong communication and coordination skills.
• Ability to handle multiple orders and deadlines.
• Understanding of wood products, joinery, and construction materials is an advantage.
• Must have experience in any wood company in uae

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