Sales Associate - Massimo Dutti
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Key skills for this role
About the Role
The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.
Key Skills for This Role
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Overview
About the Company
The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.
About The Role
The Sales Associate plays a crucial role in providing excellent customer service and supporting sales efforts in the store.
Responsibilities
- Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
- Assist customers in their purchase decisions by helping them select relevant and appropriate products, offering proper advice and suggesting gift vouchers when applicable.
- Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times.
- Watch for and prevent security risks and theft and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss.
- Perform physical and electronic inventory of shop products on a regular basis as per Company guidelines in order to ensure accurate stock keeping.
- *Specific for Fashion:*
- Arrange and display received merchandise under the direction of the Merchandiser/Shop Manager; change tag prices of products during promotion periods or as needed.
- *Specific for Fashion:*
- Take measurements for any needed alterations, assign price according to set price list, fill the alteration book, and notify tailor of the amendments.
- *Specific for Multimedia:*
- Up-sell and cross-sell products and services in order to reach hourly and daily sales targets.
- *Specific for Multimedia:*
- Inform Department Manager of unavailable and nonperforming products.
- *Specific for Multimedia:*
- Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations.
Qualifications
- Bachelor's Degree is a plus.
- Fluency in English.
Required Skills
- Strong customer service skills.
- Ability to work in a fast-paced environment.
- Effective communication skills.
Preferred Skills
- Experience in retail sales.
- Knowledge of fashion or multimedia products.
- Pay range and compensation package
- Compensation details will be discussed during the interview process.
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices and encourage all qualified candidates to apply.
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