Sales Associate
Role Overview
Provides customer service on the shop floor, addressing customer needs promptly to support satisfaction and sales outcomes.
Key Skills for This Role
Full Job Posting
Role purpose
Provides customer service on the shop floor, addressing customer needs promptly to support satisfaction and sales outcomes.
Customer service and sales
- Greet customers, offer prompt assistance, and serve them according to quality and customer-service standards.
- Upsell and cross-sell, suggest alternatives, and follow up on customer requests.
- For Multimedia & Lifestyle, promote additional products and services to meet hourly and daily sales goals.
Stock, shop floor, and transactions
- Receive items and shipments, maintain accurate stock records, and help prevent security risks and theft.
- Conduct physical and electronic inventory; report broken alarms, incidents, and suspicious activity.
- Replenish shelves and maintain a clean, tidy shop floor aligned with brand standards.
- Handle cash registers and customer transactions accurately and efficiently.
Department-specific duties
- For Fashion, take measurements for alterations, assign prices from the established price list when applicable, and coordinate alterations.
- For Multimedia & Lifestyle, Sports, and Leisure, notify managers about unavailable or underperforming products.
- For Multimedia & Lifestyle, Sports, and Leisure, organize displays according to sales trends, release dates, and manager recommendations.
Qualifications
- Fluency in English, MS Office proficiency, a high school degree, and zero to one years of similar-role experience.
- Fluency in Arabic, French, or Russian is a plus.
- Multimedia & Lifestyle retail calls for expertise in technology, music, books, and lifestyle products and awareness of trends and market insights.
- Sports Goods Retail lists collective game, project-oriented, athlete/ambassador, enthusiastic, contributor, empathic, entrepreneurial, and responsible attributes.
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